Manager, Contractual Services Delivery Product Management

Manager, Contractual Services Delivery Product ManagementDescription -Job SummaryThis role is responsible for leading the Managed Services Delivery Digital Transformation, managing a global team of product owners, business analysts, capability managers, architects, testers, to define and implement the Capability and Technology roadmap for the HP ServiceNow instance dedicated to Service Delivery, in alignment with Business teams. The role will drive the strategic adoption and integration of AI solutions to optimize service delivery, automate processes, and enhance decision-making.This position is open to candidates in the following locations:Houston, Texas or Barcelona, Spain or Bangalore, IndiaResponsibilitiesManage a global team of product owners, business analysts, capability managers, architects to define and implement the Capability and Technology roadmap for Contractual Service Delivery, in alignment with Business objectives (based on ServiceNow platform)Act as the focal point to HP Managed Service Delivery business on all capability and technology related matters, representing the broader Customer Support IT organization.Develop and maintain strong working relationships with senior-level business partners to ensure constant alignment of priorities, drive implementation and timely adoption of new capabilities and processesDevelop and maintain strong working relationships with IT partners and other technology teams to ensure delivery of our technology plansLead HP ServiceNow ITSM Platform strategy & vision. Participate E2E contractual architecture definition. Drive Service Delivery Architecture.Maintain Project Management excellence within the team, ensure priorities are aligned, reviewing progress, guiding the team, supporting on top issues/escalationsEngage with ServiceNow to ensure support when needed, and to stay abreast with upcoming capabilities in their roadmapParticipate the yearly investment planning process, qualifying projects scope, impact, sizing. Support prioritization.Manage Suppliers: select suppliers, interview SMEs, manage SOWs, ensure timely invoicingLead the integration and adoption of AI technologies to automate and enhance service delivery processes, including predictive analytics, intelligent workflow automation, and AI-powered customer support tools.Identify and champion AI-driven initiatives that improve operational efficiency, reduce costs, and increase customer satisfaction.Collaborate with data scientists and AI engineers to develop and implement machine learning models and solutions tailored to the Managed Services business.Ensure ethical and responsible use of AI technologies, aligning with industry standards and HP’s corporate values.Continuously monitor AI trends and emerging technologies, recommending innovative solutions for future business needs.Foster a culture of AI literacy and innovation within the team, providing guidance, training, and support for AI upskilling.Education & Experience RecommendedFour-year or Graduate Degree in Computer Science, Engineering, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.Typically has 10+ years of job-related experience or 8-10 years of management experience, preferably in engineering development and implementation, project planning tools and software packages, people management, or a related field.Experience leading AI projects and initiatives in a corporate environment is highly desirable.Demonstrated success in implementing AI solutions that deliver measurable business impact.Preferred CertificationsCertifications in AI, Machine Learning, Data Science, or related fields are preferred.Knowledge & SkillsServices/contractual business experienceServiceNow platform expertiseAdvanced AI expertise (including machine learning, natural language processing, and automation technologies)IT architectureSoftware development lifecycle managementAgile methodologyAutomationProduct ManagementProduct EngineeringPeople managementBudget managementStrategic ThinkingProgram/Project managementOverall leadershipCommunicationVendor managementNegotiation skillsITILAI solution evaluation and implementationData-driven decision making and analyticsAI ethics and governanceChange management for AI adoptionAI training and team developmentThe base pay range for this role is $154,400 to $227,750 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.BenefitsHP offers a comprehensive benefits package for this position, including:Health insuranceDental insuranceVision insuranceLong term/short term disability insuranceEmployee assistance programFlexible spending accountLife insuranceGenerous time off policies, including;4-12 weeks fully paid parental leave based on tenure11 paid holidaysAdditional flexible paid vacation and sick leave ( US benefits overview )The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.Job -EngineeringSchedule -Full timeShift -No shift premium (United States of America)Travel -Relocation -Equal Opportunity Employer (EEO) -HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal " #J-18808-Ljbffr Hewlett Packard Enterprise