Mid-Market Account Manager Aviation eLearning (Compliance-Based / Subscription Model)

Customer Success Manager

Location: U.S. (East Region near major airport preferred) Comp: $120K base + $150K OTE + full benefits

We're partnering with a highly respected provider of compliance-based eLearning solutions within the aviation industry. The company has built a 20-year reputation for delivering mission-critical training that directly impacts safety, regulatory compliance, and operational readiness across flight departments and charter operators.

Why This Role Stands Out

• 98% client retention and <5% revenue churn with a deeply embedded, mission-critical product.
• Recurring, per-user subscription model with strong expansion and multi-year contract opportunity.
• Strong product-led growth history now expanding into outbound and structured customer success.
• High NPS (72) and brand reputation built on quality and service in a compliance-driven industry.
• Significant untapped TAM with focused expansion into strategic prospects.
• Opportunity to shape processes, influence systems, and help build a modern CS function.

What You'll Own

• Manage and grow a book of ~75 mid-market accounts ($10K$100K ACV).
• Drive net revenue retention through renewals, expansion, and contract optimization.
• Lead customer relationships post-sale, partnering with technical specialists and support.
• Execute account planning, forecasting, and customer engagement cadence (QBRs, renewals).
• Transition customers to multi-year, per-user subscription contracts.
• Collaborate cross-functionally with sales, finance, product, and support teams.