Sales & Business Development Manager - Precious Metals Recycling & Refining

Sales Manager - Recycling & Refining Heraeus Precious Metals Location: Santa Fe Springs - California Contract type: Permanent Working hours: Full Time About the role Heraeus Precious Metals is seeking a Manager, Sales - Recycling & Refining to drive profitable growth across the North American Recycling & Refining business. This role is responsible for sourcing precious-metal-bearing materials, expanding strategic customer relationships, developing new business opportunities, and managing the commercial activities associated with recycling and refining. The successful candidate will develop and execute commercial strategies, evaluate market and competitive conditions, negotiate customer arrangements, and work closely with Refining, Operations, Laboratory, Logistics, Finance, Risk, Quality, Regulatory Compliance, and global commercial teams. The role combines strategic account management, business development, material sourcing, market intelligence, and commercial leadership. This is an experienced commercial role with significant influence on material volumes, revenue, profitability, customer retention, and long-term business growth. The position does not have direct people-management responsibility but leads through customer ownership, commercial accountability, and cross-functional collaboration. What you’ll do Develop and execute annual and multi-year commercial strategies for the Recycling & Refining business in alignment with Heraeus strategic objectives. Drive profitable growth by acquiring new precious-metal-bearing material streams and expanding existing customer relationships. Develop sales plans, forecasts, territory strategies, customer growth plans, and commercial objectives, and deliver against agreed revenue, volume, profitability, retention, and business-development goals. Serve as the primary commercial contact for assigned strategic accounts and build long-term relationships with customer decision-makers, including executive-level contacts. Understand customers' material streams, processing activities, supply chains, business objectives, and commercial requirements to identify opportunities for increased sourcing and account growth. Lead and negotiate commercial discussions involving material specifications, pricing, settlement terms, logistics, assay requirements, payment terms, contracts, and service offerings within established authorization limits. Identify, evaluate, and develop new sources of precious-metal-bearing materials from manufacturers, industrial companies, recyclers, collectors, brokers, and other relevant organizations. Work with Refining, Laboratory, Operations, Technical, and Logistics teams to assess material characteristics, recoverability, processing requirements, analytical needs, logistics, and overall business value. Monitor precious-metal markets, recycling and refining trends, customer industries, technology developments, competitive activity, and emerging material streams to identify opportunities and recommend commercial responses. Analyze revenue, profitability, material volumes, customer economics, pipeline activity, anticipated material flows, and forecasts; identify performance gaps and develop corrective actions with business leadership. Coordinate cross-functional resources to deliver customer commitments, resolve complex issues, and balance customer requirements with refining capabilities, processing capacity, quality, logistics, risk, compliance, and profitability objectives. Conduct commercial activities in accordance with Heraeus policies, Code of Conduct, applicable laws and regulations, customer and material acceptance requirements, Anti-Money Laundering expectations, precious-metals accountability standards, and other applicable compliance obligations. Required Qualifications Bachelor's degree in Business Administration, Marketing, Finance, Engineering, Chemistry, Metallurgy, Supply Chain, or a related discipline. At least five years of progressive experience in B2B sales, commercial management, strategic account management, business development, material sourcing, or a related field. Demonstrated experience managing complex customer relationships and commercial opportunities. Experience developing sales strategies, forecasts, business plans, and customer growth initiatives. Strong commercial and business acumen, including the ability to evaluate customer and material economics. Strong negotiation, consultative selling, presentation, written communication, and relationship-management skills. Ability to analyze complex business situations, make sound recommendations, and solve non-routine problems. Ability to influence and lead through collaboration without direct reporting authority. Strong organizational and project-management skills, with the ability to manage multiple priorities and competing objectives. Proficiency with Microsoft Excel, PowerPoint, Word, CRM systems, and other standard business applications. Preferred Qualifications Experience in precious metals, recycling, refining, specialty chemicals, industrial manufacturing, engineered materials, mining, metals processing, or a related industry. Experience working with precious-metal-bearing materials or recycling and refining processes. Experience negotiating complex commercial agreements or managing commodity-related commercial activities. Experience supporting multinational or global customers. Experience with CRM platforms such as Microsoft Dynamics, Salesforce, or an equivalent system. Equivalent combinations of education and relevant professional experience may be considered. Key Capabilities Knowledge of precious-metal markets and recycling and refining business models. Understanding of precious-metal-bearing material streams and commercial evaluation. Financial and profitability analysis skills. Market analysis and competitive intelligence capabilities. Ability to understand technical, refining, laboratory, logistics, and material-flow requirements. Ability to develop executive-level customer relationships and customer-specific solutions. Sound judgment regarding customer prioritization, material sourcing, pricing recommendations, commercial terms, forecasting, and risk escalation. Physical Requirements Frequently sit, stand, walk, and use hands to operate office equipment. Communicate effectively in person, by telephone, and through electronic communication. Occasionally lift and carry up to 20 pounds. Travel frequently throughout the United States and Canada, with occasional international travel. Visit manufacturing, recycling, refining, laboratory, production, industrial, and customer facilities where personal protective equipment may be required. Working conditions and compliance This role operates across office, customer, manufacturing, recycling, refining, laboratory, and industrial environments. Exposure to chemicals, industrial equipment, precious-metal-bearing materials, and elevated noise levels may occur during site visits. Appropriate personal protective equipment and site safety procedures must be followed in designated areas. Heraeus is proud to be an employer that provides equal access to opportunities for all its employees. We provide fair and equal consideration to all qualified applicants, regardless of sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected veteran status, age, or any other legally protected characteristic. A diverse and inclusive culture is at the heart of our Vision, Mission, and Values. We are dedicated to cultivating a workforce that reflects a broad spectrum of cultures, backgrounds, and perspectives. We participate in E-Verify to confirm employment eligibility after hire. Learn more at #J-18808-Ljbffr Heraeus Holding GmbH