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GUEST SERVICES REPRESENTATIVES - LAKEHURST

Department of the Air Force

Job Title

Job duties include:

  • Helping with room reservations through various communication methods
  • Registering and assigning rooms to guests, issuing room keys, and escorting guests as needed
  • Ensuring only authorized patrons use government-sponsored quarters
  • Calculating and posting charges to patrons' accounts and balancing totals with control records
  • Accepting payments, making change, and presenting checkout statements to departing guests
  • Preparing and safeguarding cash receipts, and preparing daily cashier's and activity reports
  • Maintaining a professional appearance and ensuring required information is received from guests and entered into guest folio
  • Printing backup reports from property management system and updating housekeeping status of rooms
  • Recording and notifying appropriate parties of maintenance problems reported by guests
  • Keeping the front desk area and lobby clean
  • Processing night audit procedures and closing credit card machines nightly
  • Maintaining the lost and found program
  • Prioritizing customer service
  • Performing other related duties as assigned
Department of the Air Force
Vacancy posted 3 days ago
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