Practice Coordinator

$23-$25 per hour

Redwood City, CA

Contract

Working Title: Practice Coordinator

Location: Redwood City, CA 94065

Duration: 6 months

For your understanding - Do not Submit If:

• Only MA clinical experience (no admin focus)

• Only call center or customer service background

• Epic experience outdated or minimal (pre-2021 or basic check-in only)

• No prior authorization history

• Only insurance verification or basic referrals

• Failed probation in similar roles

• No specialty clinic experience

Update 12/8 :

Must-Haves:

• Heavy prior authorization experience (daily, high volume)

• Epic/APeX experience specifically for auths, referrals, WQs

• Specialty clinic background (orthopedics strongly preferred; surgery/pain/other specialties acceptable)

• High-volume clinic experience (100+ calls/day or heavy WQs)

• Multi-provider scheduling + surgery scheduling exposure

• Strong communication, detail orientation, and reliability

* Update 12/4:

The manager is specifically looking for candidates with:

• Recent Epic/APeX experience (must be hands-on)

• Specialty clinic background, ideally orthopedics or surgical subspecialties

• High-volume scheduling experience across multiple providers

• Referrals, authorizations, and work queue management

• Experience in large health systems such as Stanford, Sutter, PAMF, etc.

• Strong communication and customer service skills in patient-facing roles

• Ability to multitask and stay organized in a fast-paced clinic environment

• Professional, reliable work history in medical administrative roles*

Nice-to-Haves:

• Experience in major systems: Stanford, Sutter, PAMF

• Imaging authorization experience (MRI/CT/X-ray)

• Pre-op coordination (labs, clearances, documentation)

Job duties: Front desk, Back office, PC, Surgery scheduling

Soft skills/characteristics needed: Well organized, excellent communication, must be proficient in Epic/APeX and Microsoft Office Suite. Able to multitask and be detail oriented.

Estimated number of patients in clinic per day or calls per day if call center: 30-50

Specific number of year’s experience? A college degree with 6 months of experience or 2 years of healthcare admin experience