Collections Agent

To support the Patient Services team, the full-time remote Collections Agent will manage high-volume inbound and outbound calls to resolve outstanding patient balances while providing excellent customer service and negotiating payment solutions. Key responsibilities Handle high-volume inbound and outbound calls to resolve patient account balances Provide clear and accurate account information, including charges, payments, and insurance details Negotiate payment arrangements and guide patients toward appropriate solutions Required qualifications 2+ years of experience in collections, sales, or negotiation Experience in a high-volume call center environment (inbound and/or outbound) Bilingual (English/Spanish) Strong customer service skills with the ability to de-escalate and build rapport Clear communication skills and attention to detail