MEMBER SERVICES REP 1 (PT) Bilingual Preferred

Member Services Representative

Summary: Under general supervision, performs routine member transactions, including deposits, withdrawals, MasterCard payments, loan payments, transfers, and check cashing. Operates a computer terminal and maintains records of various transactions. Cross-promotes all credit union products and services and achieves assigned referral goals. Maintains and balances a cash drawer daily.

Reports To: Member Services Supervisor 1

Department: Member Services

Essential Duties and Responsibilities:

1. Perform and enter into in-house computer system routine member transactions, including deposits, withdrawals, transfers, and check cashing. Receive MasterCard payments and loan payments ensuring that payments equal amounts due and that all applicable late charges are collected. Provide members with computer-generated receipts for all transactions.
2. Examine checks for endorsements and negotiability and verify member's identity and account number. Obtain supervisor approval for over limit transactions, overrides, and/or questionable transactions. Verify cash, coin, and check amounts and accuracy of deposits.
3. Prepare and issue official checks and money orders following established procedures.
4. Provide members with the forms necessary to transact business at the credit union and brochures identifying credit union products and services. Cross-promote and explain all products and services offered by the credit union.
5. Respond to members' requests, problems, and complaints, and/or direct them to the proper person for information and assistance.
6. Process requests for closed accounts, address changes, or other information pertaining to members' accounts and update in CRM and/or route to proper person or department.
7. Monitor and balance cash drawer daily, staying within assigned cash limits, and complete FSP balance sheet. Research cash or transaction differences when out of balance.
8. Perform account maintenance on closed accounts. Process requests for address changes, payroll deductions, ACH disputes, ATM disputes, or other information pertaining to members' accounts and update in CRM and/or route to proper person or department.
9. Maintain knowledge of and comply with all credit union policies and procedures.
10. Monitor for and identify Bank Secrecy Act (BSA) transactions and obtain required items of information to complete filing of Currency Transaction Report (CTR). Watch for structuring of account transactions and alert supervisor to any activity that might require completion of Suspicious Activity Report (SAR).

Secondary Duties and Responsibilities:

1. Complete mandatory BSA compliance training annually.
2. Achieve department referral goals as assigned by management.
3. Perform any special project or duties as assigned by Member Services Supervisor or Branch Manager.

Required Knowledge:

Requires basic reading, writing, math, communication skills and the ability to work effectively and cohesively with staff and members. Fluency in oral Spanish language is highly preferred for this position.

Education and Experience:

Requires high school education or G.E.D. equivalency certificate. Some general or office background and experience in dealing with the general public is desirable, but no prior teller experience is required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to see, talk, hear, and use standard office equipment such as computer/keyboard and phone.

Travel:

Travel is occasionally local during the business day.

Revised 10/2021