Technical Program Manager, Enterprise Technology

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword – it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Role Technical Program Managers at Salesforce are at the center of how we deliver world‑class technology – owning large‑scale, cross‑functional programs from kickoff to completion. As a TPM supporting the Customer Success, Professional Services, and Global Public Sector portfolios, you'll partner closely with executives and key stakeholders to drive complex initiatives while shaping how AI‑assisted workflows redefine modern program management. This role sits at the intersection of strategy and execution – and the impact is real. What You’ll Be Doing Lead end‑to‑end programs by aligning teams on scope, release planning, vision, and business goals – securing cross‑functional buy‑in at every stage. Drive delivery using Agile methodologies, applying strong analytical and technical skills throughout the software engineering lifecycle. Facilitate executive Steering Committees to resolve blockers, align on funding, and drive critical go/no‑go decisions. Build and maintain partnerships with key functional stakeholders across Product, Engineering, Release Management, TechOps, Capacity, and Functional Management. Run cross‑functional syncs to proactively map dependencies and clear the critical path before issues arise. Provide ongoing program visibility through push status reporting – covering issues, risks, and metrics for all stakeholders and team members. Manage feature and program dependencies across multiple teams, scrum teams, functions, and divisions. Deliver monthly program reviews with a deep dive into goals, risks, and escalations. Champion AI productivity and automation tools within the product lifecycle to improve delivery metrics, optimize resource workflows, and build predictive risk models. Foster a collaborative environment that supports creativity, innovation, and continuous learning. What We’re Looking For Required Qualifications 5+ years leading complex software or business technology programs, including at least 2 years on enterprise‑scale initiatives. Deep familiarity with Agile methodologies and the software development lifecycle, applied in large, cross‑functional environments. Proven ability to build credibility with senior executives and cross‑functional stakeholders – translating technical complexity into clear, actionable direction. Experience facilitating executive‑level forums and driving alignment across diverse teams in a matrixed organization. A foundation in TPM practice paired with curiosity or hands‑on experience using AI tools to improve delivery outcomes. Preferred Qualifications Experience working within Business Technology or IT organizations at an enterprise SaaS company. Familiarity with Salesforce products, platform architecture, or the Salesforce ecosystem. Experience deploying or integrating AI/ML tools into program or product delivery workflows. PMP, SAFe, or equivalent Agile certification. Experience managing programs within Customer Success, Professional Services, or Public Sector portfolios. Why Join? This is a high‑visibility role where your work directly shapes how Salesforce delivers technology at scale – and where you’ll have the latitude to rethink what TPM can look like in an AI‑forward world. You’ll collaborate with some of the most experienced program, product, and engineering leaders in the industry, with the full support of a team that values ownership, transparency, and innovation. Benefits In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. #J-18808-Ljbffr salesforce.com, inc.