Administrative Assistant 1

Job Summary

The Administrative Assistant will support operations and field service activities, including technician onboarding, system access, dispatch coordination, assessment scheduling, reporting, payment verification, and service center performance reviews.

Key Responsibilities

• Create and maintain system access for the CE service network, including MFA and mapping requests .
• Maintain dispatch status and PUMIs for the service network.
• Process contract terminations and system access closures.
• Coordinate onboarding of new technicians, including approvals and uniform orders.
• Support amendment projects, payment verification, and missing payment follow-up.
• Support SMDF review and processing.
• Coordinate CE onsite evaluation checklists through assessment portals.
• Work with assessment teams to schedule evaluations.
• Review assessment results, enter data, and upload final scores into management systems.
• Prepare weekly assessment progress reports for management.
• Analyze process audit results for service centers.
• Prepare performance reviews and present findings to upper management.
• Work with regional managers on improvement plans when required.

Required Skills & Qualifications

• 2+ years of professional/corporate experience .
• Experience in Field Service, Administration, Operations, or Project Coordination .
• Strong Microsoft Excel skills, including:
  • Pivot Tables
  • Formulas
  • Data tracking/reporting
• Strong Microsoft Word and PowerPoint skills.
• Excellent written and verbal communication.
• Strong organizational and multitasking skills.
• Experience working with vendors, technicians, service networks, and management .
• Ability to prioritize multiple tasks in a high-demand environment.
• Comfortable working across multiple systems/platforms.
• Quick learner with the ability to adapt to changing processes.
• Strong analytical and reporting skills.
• Bachelor's degree or equivalent years of work experience.