Manager of Operations

Manager of Operations

At FDI, our small team atmosphere creates a great environment for our employees. Our team members are the key to our success by providing outstanding customer service.

The position will be responsible for the growth and strategic planning of all the FDI Distribution Centers.

The candidate will be self-motivated, creative, with strong leadership and management skills. The candidate must also have high moral and ethical values and excellent communication skills. Hours of operation are seven days a week. Specific scheduling for this position will be discussed during the interview process and will adjust based on the fluctuation of business and holidays.

Accountable and Reports to: FDI President

Positions that Report to you: General Managers & Administrative Staff

Primary Duties and Responsibilities

• Lead all operational aspects of FDI Distribution facilities to ensure consistency and best practices in processes and procedures.
• Collaborate with sales, marketing, and all other departments and recommend plans to promote and elevate programs and services within assigned category departments.
• Assist in implementing new category product lines and programs.
• Coordinates pricing structures and merchandise to meet warehouse and department sales goals.
• Communicate plans, programs, and operations that affect the distribution facilities, and encourage feedback from all employees to increase collaboration and productivity.
• Review and is responsible for implementing new and existing business and accounting processes.
• Enhance, optimize, and improve customer and vendor relationships.
• Sets the standards for employees on customer service, employee behavior, and customer satisfaction.
• Assist in customer service needs in a prompt, efficient, and friendly manner.
• Generate inventory reports and recommends plan for product movement.
• Review and approve company assets and non-capital expenditures.
• Report specific details on financial performance and sales trends of Distribution Center.
• Review employee labor, scheduling, and projections to ensure balance and profitability.
• Assist in hiring, training, reviewing, and disciplining of employees.
• Perform staff evaluations and assist in the development of management candidates.
• Keeps aware of industry and market area to provide the best service to customers.
• Attend company meetings and participates in on and off site trade shows.
• Implement and manage safety and compliance throughout FDI Distribution facilities.
• Represent FDI to customers in a positive manner.
• Maintain a positive and nurturing attitude with employees to create a friendly, team-based environment.
• Maintain store operations according to all policy and is responsible for operations, even in absence.
• This position is constantly changing and evolving to new areas.
• Reports to work when scheduled and on time; works evenings and weekends as needed.

Education and Experience

High school education required. Degree in business management or related area is preferred.

Knowledge, Skills, Abilities and Worker Characteristics

• Must be customer service driven and able to communicate clear and effectively.
• Ability to read and obey MSDS information on products.
• Able to add, subtract, multiply and divide whole numbers.
• Must have the ability to carry out detailed written and verbal instructions.
• Must be able to file, post, sort, and organize materials, paperwork and software used.

Physical Requirements

• Must be able to perform light to moderate physical work; exerting/lifting 50 - 100 lbs. of force occasionally, 10-40 lbs. frequently.
• Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, talking, climbing, standing, walking, pushing, pulling, lifting, hearing, and repetitive motions.
• Must be able to perform work duties in a refrigerated environment.

Working Conditions

The duties of this position are performed in an office and warehouse setting. There is frequent exposure to noise and continual exposure to warehouse temperature changes. This is a fast paced work environment.

Equipment Used To Perform Job

Personal Computer with Word, Excel, Outlook, Accumatica/Savant accounting and warehouse management programs; training on computer software will be provided. Able to operate menu driven computer programs with mouse, 10 key keypad, and alpha numeric keyboard. Scanner, digital camera, copier, and fax, knife, flower cutter, strapper, box stapler, floor scrubber, pallet jack, lift jack, other warehousing equipment. FDI delivery vehicles and valid driver's license.

Contacts

Has daily contact with employees, customers, suppliers/vendors, and the general public.

Confidentiality

Has access to all confidential company information including financials, payroll, sales and pricing.

Minimum Experience Required to Perform Job

Minimum of five years' experience in management positions.

Are you ready to brighten your life with flowers? Apply today.