Director, Customer Strategy & Planning - Oral Health

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. ROLE PURPOSE Lead Haleon’s Oral Health Customer Strategy & Planning agenda by shaping future-focused customer growth strategies, curating them for the unique dynamics of a science-led, expert-influenced category, and translating them into integrated commercial plans that win across digital and brick-and-mortar environments. Serve as the fulcrum connecting the Oral Health BU, cross-functional partners, and Commercial Enablement, delivering a single, coherent commercial strategy that maximizes Haleon’s disproportionate growth opportunity across this portfolio. KEY ACCOUNTABILITIES Define and adapt customer growth strategy for Oral Health, grounded in the expert-driven, science-backed commercial model that distinguishes Haleon from commodity competitors. Own the one commercial plan across base and innovation, ensuring customer strategy, innovation viability, and activation are fully integrated and sequenced. Bridge HCP/professional channel strategy (dental, hygienist detailing) with retail and e-commerce execution to create a connected shopper journey from recommendation to purchase. Provide early customer and channel insight into innovation viability, including e-commerce pack strategy and digital shelf readiness. Lead digital commerce integration and retail media network alignment, with a particular focus on Amazon, where Oral Health holds a leading market share position. Contribute to forecast quality and demand realism by grounding assumptions in customer signal, not just brand ambition. Lead cross-functional orchestration across the Oral Health BU, Marketing, Category, NRM, and Field Sales to maintain a single commercial voice. Ensure activation plans uphold Haleon’s Visual Brand Language, execution standards, and antitrust compliance. Architect omnichannel activation that unifies 4Ps and shopper journeys across digital and physical shelves. OUTCOMES & MEASURES OF SUCCESS Quality and execution of the one commercial plan, measured by in-market effectiveness, execution fidelity, and the learning loop back into strategy. Forecast realism and alignment across brand, finance, and commercial partners. Strength of digital and RMN integration balanced with brick-and-mortar scale, especially Amazon market share defense and growth. HCP-to-retail channel connectivity: evidence that professional recommendation is amplified through the commercial plan. Cross-functional influence and orchestration effectiveness. REQUIRED QUALIFICATIONS 8–10+ years in CPG Commercial (Customer Strategy, Sales, Shopper/Omnichannel), with brand or category leadership experience; demonstrated JBP ownership and customer planning depth. Fluency in retail media networks, digital shelf, and e-commerce strategy; comfort operating in both a practitioner and strategic capacity. Strong NRM acumen (pack/price/mix/promo), P&L accountability, and trade investment governance. Fact-based decision-making toolkit: shopper science, CBIA integration, and analytics (Power BI or equivalent). Proven ability to lead and influence senior cross-functional stakeholders; executive presence and a clear, persuasive commercial voice. Master’s/MBA; formal training in Category Management, Joint Business Planning, and/or Business Strategy. PREFERRED QUALIFICATIONS Experience in Oral Health, OTC Health, or any science-led, expert-influenced category where professional recommendation plays a role in demand creation. Familiarity with dental/professional channel dynamics and how HCP recommendation connects to retail pull-through and commercial planning. Track record building digital shelf excellence programs and launching e-commerce pack innovations. Master’s/MBA; formal training in Category Management, Joint Business Planning, and/or Business Strategy. This role is based at our Warren, NJ headquarters and requires a minimum of 3 days onsite. The expected salary range for this role is $187,727 - $270,591. Benefits Haleon offers a robust Total Reward package that consists of competitive pay and a comprehensive benefits program. This includes a generous 401(k) plan, tuition reimbursement and time off programs including 6 months paid parental leave. On day one, you are eligible for benefits, including our healthcare programs where the company pays for the majority of your medical coverage for you and your family. We also offer the opportunity to receive a discretionary bonus based on the achievement of key business performance and other incentive/recognition programs as part of the offering. Job Posting End Date 2026-09-21 Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements. Accommodation Requests Accommodation Requests If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please contact us by sending an email to View email address on click.appcast.io. Please include the following in your email: Use subject line: ‘Haleon Careers: Job Accommodation Request’ Your Name and contact information Requisition ID and Job Title you are interested in Location of Requisition (city/state or province/country) Description of specific accommodation you are requesting Please note: Resumes, CVs, or other requests outside of accommodation support submitted to this email box will not be accepted. Note to candidates The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch. #J-18808-Ljbffr Haleon