Product Manager

About this role We are searching for a Product Manager who thrives in a fast‑paced, innovative environment and is eager to solve complex problems with sophisticated solutions. In this role within the Global Sales & Services Technology (GSST) team, you will support Salesforce enhancements in the Customer 360 view across our core business partners. Your focus will be on supporting the Account and Engagement Planning workstreams to ensure visibility of activities across the Account Team, driving visibility to engagements and partner activities for our prospect and licensed user journeys. What you’ll do Partner with key processes in prospecting, pipeline, and fulfillment teams to understand and fill gaps throughout the user journey. Evolve usage analytics to identify unknown or unforeseen user behavior and technology anomalies, improving tools and quickly identifying production issues. Lead the product lifecycle and drive the product roadmap, including Salesforce enhancements from discovery through design, journey story process, development, and in‑market iterations. Work closely with SCRUM development and technical teams on feasibility of product designs, particularly within Salesforce Sales and Service Clouds, and influence stakeholders across marketing, sales, sales ops, IT, and other departments to champion the technology roadmap. Support the required organizational change to ensure products are impactful at scale, including change programs, communications, and training. Understand customer and business needs across core business partners and synthesize opportunities. Ensure visibility of activities across the Account Team and map engagements for prospect and licensed user journeys. Manage and leverage large volumes of data across multiple business units to inform product decisions. Integrate input from multiple channels—including user journeys, industry research, and stakeholder requests—into product priorities and requirements. Prioritize projects and features based on impact and alignment with the team’s long‑term goals and strategy. Collaborate with the scrum team to design, build, launch, and assess MVPs. Establish vision and roadmaps for Account and Engagement Planning workstreams and provide visibility to business and technical stakeholders. What you’ll need Bachelor’s Degree required. 3–6 years of experience working as a Product Manager with Salesforce or a comparable CRM system. Strong project and program management skills; demonstrated track record leading cross‑functional initiatives. Proven track record of collaborating with multiple stakeholders and teams across business and IT. Excellent analytical and problem‑solving skills for business challenges. Subject matter expertise on enterprise information systems, including data models, data structures, and data warehouses. Strong knowledge of Agile principles and experience driving requirements and delivery with SCRUM teams. Ability to solve complex problems and manage ambiguity and unexpected change. Experience using industry‑leading analytic platforms (e.g., Tableau, PowerBI) to design and deliver impactful business insights (ideally for sales). Strong written and verbal communication skills. Familiarity or low‑level experience with AI features is beneficial. What you will get Competitive salary, generous paid time off policy, charity match program, medical, dental & vision plans, parental leave, employee assistance program, 401(k) matching, and more. Equal Employment Opportunity The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage. #J-18808-Ljbffr Gartner