Supervisor - Outpatient Behavioral Health - Pekin

Community Behavioral Health And Substance Use Services Manager

Under the direct supervision of the Manager, Community Behavioral Health and Substance Use services will provide daily oversight of the Outpatient community mental health program and staff to ensure quality, compliance, and direct service benchmarks are met. Provides staff supervision to ensure that the care model requirements are met, and that best care is provided each and every encounter. Interacts with internal and external parties in a professional, timely manner.

Qualifications

Certifications:

One of the following:

LCPC - within 2 years - Illinois Department of Financial and Professional Regulation (IDFPR)

LMFT - within 2 years - Illinois Department of Financial and Professional Regulation (IDFPR)

LCSW - within 2 years - Illinois Department of Financial and Professional Regulation (IDFPR)

Education: Master's Degree: Psychology; Counseling; Social Work, Related field.

Work Experience: Minimum of 3 years' experience in behavioral health.

Other Requirements

Must have interpersonal and communication skills necessary to deal with a wide variety of clients and professionals with the ability to negotiate and establish effective working relationships with a multidisciplinary healthcare and community service team. Must demonstrate ability to identify and act upon psychosocial needs and work independently in an outcome orientated environment. Strong leadership skills and ability to form professional working relationships with peers. Ability to document in, have knowledge of and use of the computer.

Responsibilities

Key Accountability-Program Level

• Role models professionalism for all disciplines; uses positive, proactive communication; is approachable; uses well-developed stress management skills; professional presentation reflects organization's mission, vision and values, creating an environment of trust and collaboration.
• Is visible and accessible to staff on a regular basis.
• Is available to staff by phone or arranges for such coverage during open program hours.
• Assures that scheduling and staffing is timely, proactive, cost-effective, and meets the needs of the clients served.
• Provides regularly scheduled supervision to program staff.
• Documents supervision in a compliant manner.
• Provides onboarding and initial and ongoing training to program staff.
• Monitors staff work regularly to ensure quality, compliance, and direct service benchmarks are met.
• Provides clinical guidance to staff.
• Reviews clinical documentation for medical necessity and appropriate treatment recommendations, assumes responsibility as the LPHA when credentialed.
• Recruits/retains high performing staff and ensures high staff performance by holding staff accountable.
• Conducts annual performance reviews.
• Provides direct care for a caseload of clients.
• Assumes a leadership role in a clinical crisis situation.

Key Accountability

• Meet quality, compliance, and financial targets.
• Participates in applicable trainings, teleconferences, and meetings.
• Prepares reports on activities and work group activities as needed.
• Ensures program meets compliance standards for all documentation and clinical charts.
• Informs manager and director of key components of the program.
• Ensures that individual and program direct service levels are met monthly.
• Holds staff accountable for individual productivity and compliance targets.
• Identifies and implements process improvement initiatives to ensure program is meeting quality, compliance, and productivity benchmarks.
• Participates in chart compliance reviews, analyzes results, and completes action plan for improvement.
• Acts as a liaison and program contact for referral sources, contracting entities, etc.