Commercial Support Specialist

ALKEME Insurance

Job Description: Customer Support Specialist

Job Title: Customer Support Specialist
Location: Snapp & Associates - San Diego, CA 92108
Reports to: Office Manager, Commercial Lines
Department: Commercial Lines
FLSA Status: Non-Exempt

Job Purpose

The Customer Support Specailist supports Senior Account Managers and Account Managers by processing delegated work in accordance with agency procedures. This role ensures efficient and accurate servicing of client accounts, providing high-quality customer service, and contributing to the overall success of the commercial lines team.

Key Responsibilities
1. Servicing and Customer Service

Maintain accurate and current detail information in the Applied EPIC system.
Submit applications to the market and follow up to ensure timely receipt of quotations.
Review audits and policies.
Order and issue binders and endorsements.
Issue Certificates and Evidence of Insurance.
Process incoming mail and phone requests, responding in a timely manner.
Assist clients in submitting first reports of claims.
Provide clients with invoicing and premium finance options.
Prepare proposals for new and renewed accounts.
Perform online rating of quotes.
Maintain confidentiality and discretion at all times.
Order and send loss runs as requested.

2. Teamwork

Demonstrate a cooperative and professional attitude, adaptable to new or changing circumstances.
Provide backup support to other teams in the Commercial Division, front desk, or other areas as needed.
Assist in clearing backlog and completing projects as requested by the Account Manager.
3.Personal and Organizational Development
Complete all required continuing education hours for state licensing.
Pursue professional development through courses related to job functions and desired career growth.
Set priorities and manage workflow to ensure efficient and accurate processing of tasks.
Maintain effective relationships with clients, co-workers, carriers, vendors, and other business contacts.
Stay informed on industry trends, product updates, legislation, coverages, and technology.
Communicate effectively and cooperatively to support agency business goals.

Qualifications
Education & Experience

High school diploma required; associate or bachelor's degree preferred.
2+ years of experience as an Account Assistant; 3 years preferred.
Active Property and Casualty Broker/Agent license required.

Knowledge, Skills & Abilities

Strong technical knowledge of insurance coverages and markets.
Ability to multitask in a complex environment with accuracy and efficiency.
Excellent organizational, decision-making, and customer service skills.
Proficiency with Applied EPIC and Microsoft Office Suite.

Working Conditions

Work is primarily office-based with extended periods of computer use.
Must be able to pull or lift up to 15 pounds at times.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Apply

Vacancy posted 4 days ago

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