User Support Specialist

User Support Specialist

Absolute Business Solutions Corp (ABSC) is not just another tech company. We're a community of innovators, engineers, analysts and business professionals working together with our customers to tackle the most complex challenges. For more than 20 years we've supported critical Department of Defense (DoD), Intelligence Community (IC), Federal Civilian missions and global, multi-national corporations. We specialize in supporting our clients in the Intelligence, Technology, Defense, AI/ML, and Data Science fields. As we continue to grow at a rapid pace, we need some amazing new professionals to join our team.

Our client is designing, developing, deploying, and operating a DoD-wide Tasking, Collection, Processing, Exploitation, and Dissemination (TCPED) workflow management platform for Open Source Intelligence (OSINT) known as POSTMAN. As an User Support Specialist on our team, you will play a critical role in ensuring the platform is built to maximize mission outcomes, is user-friendly, and adheres to IC standards, policies, and practices.

We integrate off the shelf and new development efforts to sustain and enhance existing architecture and by leveraging cloud-based computing, artificial intelligence (Al), machine learning (ML) and cross-domain transfer systems to provide cutting edge requirements management, task coordination, data exploitation, enrichment, triage, and analytics capabilities to Defense and Intelligence Community members. Our program advances the state of the art in mission-focused big data analytics tools and micro-service development spanning the breadth of Agile sprints to multiyear research and development cycles. While the work is primarily conducted on-site at our client location in Bethesda, MD, we offer a flexible schedule and, occasionally, some tasks may be performed remotely. Percentage of remote work will vary based on client requirements/deliverables.

As the team's User Support Specialist you will provide POSTMAN software familiarization and discovery tradecraft to enable Intelligence Community (IC) users to search for and retrieve relevant data to support intelligence analysis and operations. To do this successfully you will proactively collaborate with team members, customer staff, and IC Users to understand requirements, the novel application and use of technology, and to develop and apply outcome-based approaches. This is a great position for a current or former intelligence analyst or intelligence instructor that is driven to 1) help others, 2) develop tradecraft, 3) solve problems, 4) and is enthusiastic, friendly, and enjoys working with people.

Security clearance required for this role: An Active TS/SCI with ability/willingness to obtain a CI polygraph is required.

Responsibilities

As a User Support Specialist, you will work collaboratively with data scientists, technologists, and program leadership with a focus on the following task areas:

• Ability to become a POSTMAN power user to support the discovery of critical intelligence insights.
• Proactively collaborate with POSTMAN team members, customer staff, and IC Users to understand requirements, the novel application and use of technology, and to develop and apply outcome-based approaches
• Provide subject matter expertise of platform use and discovery tradecraft, through in-person and virtual customer outreach and engagement.
• Build professional relationships to enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate relevant data in finished intelligence products.
• Identify and pursue opportunities to increase user adoption of the POSTMAN software and relevant data.
• Create POSTMAN training and familiarization material to support Users.
• Document and communicate user requirements to POSTMAN development teams.
• Collect and analyze metrics to refine user engagements and improve data discovery.

Requirements

To be successful in this role you need (required):

• An active TS/SCI clearance with ability to obtain a TS/SCI with Polygraph.
• A Bachelor's Degree and minimum 4 years of related experience working with, or as, an all-source intelligence analyst. Additional, directly related experience as a military intelligence analyst may be considered in lieu of Bachelor's Degree.
• Experience working with Intelligence Community and Law Enforcement Agencies.
• Experience with creating user guides and training end users for software platforms.
• The ability to perform well in a dynamic, fast-paced environment.
• To enjoy and excel at solving complex problems to support real-world National Security missions.
• To enjoy working directly with teammates and customers to understand requirements to develop and implement solutions.
• To be self-motivated, creative, and organized.
• The ability to clarify and accomplish tasks on time, under limited supervision.
• The ability to exercise good professional judgement that results in building relationships and negating or resolving problems.
• Excellent written and verbal communication skills.

Desired Skills

You will wow us even more if you have some of these:

• Experience providing technical training for IC tools or technologies.
• Experience using Elasticsearch/Kibana or data visualization software (Tableau, ArcGIS, Analyst Notebook).
• Data analytics experience.
• Experience engaging with Senior Executive Service civilians and equivalent Military ranks.
• Experience working Russia, China, Iran, and North Korea issues.
• High proficiency with Microsoft Office products, Sharepoint, Atlassian Products (Jira and confluence)

Salary is commensurate with experience. Salary range for this requisition is: $80k-$160k annual. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

ABSC is a technology and services company that combines the agility of a small business with proven processes refined over more than two decades in business. We specialize in supporting public sector clients in the Intelligence, Defense, Health, and Safety areas. Our team stands ready to deliver the next generation of programs, personnel, and solutions to help advance our federal government customers' driving innovation, agility, and security across all mission areas.

Some of our benefits include:

• Generous PTO plus 11 Federal Holidays
• Retirement Planning – 401k Fully Vested with Match
• Annual Health and Wellness Allowance – buy an Apple Watch, a treadmill, or hit the gym on us
• Career Development – Annual Funds to spend on Education and Training
• Volunteer Time Off – Annually, all employees can spend 8 hours directly supporting a charity of choice
• Charitable Match – ABSC matches an employee's donation to a qualifying charity
• Referral Program – We pay for internal and external referrals!
• LOV Awards – Earn bonus awards throughout the year from our Living Our Values awards program

Apply to join our team today! We are always looking to grow our team - if you know someone who is seeking a new career opportunity, please share this job opening with them. ABSC offers generous external referral bonuses. You don't need to be an employee to benefit from our Referral Program.

*ABSC is a proud V3, Virginia Values Vets, member which recognizes our commitment to hiring Veterans. If you are a veteran, please be sure to include that in your application.

Equal Opportunity Employer, including veterans and individuals with disabilities.