Customer Support Specialist (Data Management & German)

Customer Support Specialist

Ciklum is looking for a Customer Support Specialist to join our team full-time in Romania. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Customer Support Specialist, become a part of a cross-functional development team engineering experiences of tomorrow.

Responsibilities:

• Handling orders for a defined customer portfolio within the GDSN data pool/retailer portal of atrify
• Documentation and archiving of customer orders in the ticketing system
• Managing individual customer communication
• Ensuring correct billing of services provided according to defined pricing
• Maintaining customer master data in the CRM system
• Contributing to defined projects and continuously building knowledge regarding GDSN data maintenance requirements
• Taking on general administrative and commercial tasks

Requirements:

• Completed commercial apprenticeship, degree, or career changer with commercial background
• Ability to quickly and independently familiarize yourself with complex topics
• Understanding of and interest in technical processes
• Ideally, prior experience in customer service or customer-oriented work
• Fluent written and spoken knowledge of German and good knowledge of English

What’s in it for you?

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Enjoy radical flexibility – work remotely or from an office, your choice
• Care: Medical subscription to Regina Maria, meal tickets of 40 ron net/day worked

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you'll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

In Romania, we welcome top-tier tech talent — whether from our Bucharest office or fully remotely. Tap into deep industry knowledge, grow your career, and make an impact in an empowering environment.

Job Info

• Job Identification 3214
• Job Category Support
• Locations RO-Remote (Remote)