ServiceNow BA
LA Healthcare and Professional, Inc.
ServiceNow BA
Chicago IL, Onsite
Video Interview
Requirements Gathering: Conduct workshops and interviews to gather, validate, and document requirements.
Documentation: Create user stories, functional specifications, process flows, and wireframes.
Process Optimization: Analyze current business processes, performing gap analyses against ServiceNow best practices.
Platform Configuration: Partner with developers to guide configuration and customization, specifically for ITIL processes.
Testing & Support: Collaborate with QA on test scenarios, lead User Acceptance Testing (UAT), and support go-live.
Stakeholder Management: Act as the liaison, managing expectations and advising on platform capabilities.
Required Skills and Qualifications
Experience: 2-5+ years in business analysis, specifically within ServiceNow implementations.
Module Knowledge: Strong understanding of IT Service Management (ITSM), Customer Service Management (CSM), IT Operations Management (ITOM), and Service Catalog.
Technical Familiarity: Understanding of ServiceNow platform architecture and Agile/Scrum methodologies.
Certifications: ServiceNow Certified System Administrator (CSA) is often required; Certified Implementation Specialist (CIS) is highly preferred.
Chicago IL, Onsite
Video Interview
Requirements Gathering: Conduct workshops and interviews to gather, validate, and document requirements.
Documentation: Create user stories, functional specifications, process flows, and wireframes.
Process Optimization: Analyze current business processes, performing gap analyses against ServiceNow best practices.
Platform Configuration: Partner with developers to guide configuration and customization, specifically for ITIL processes.
Testing & Support: Collaborate with QA on test scenarios, lead User Acceptance Testing (UAT), and support go-live.
Stakeholder Management: Act as the liaison, managing expectations and advising on platform capabilities.
Required Skills and Qualifications
Experience: 2-5+ years in business analysis, specifically within ServiceNow implementations.
Module Knowledge: Strong understanding of IT Service Management (ITSM), Customer Service Management (CSM), IT Operations Management (ITOM), and Service Catalog.
Technical Familiarity: Understanding of ServiceNow platform architecture and Agile/Scrum methodologies.
Certifications: ServiceNow Certified System Administrator (CSA) is often required; Certified Implementation Specialist (CIS) is highly preferred.
Vacancy posted 1 day ago
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