Servicenow Developer

Project Name: Digital Enablement Operations 2. What is the length of the assignment? 1 year 3. Will there be possibilities to extend -if less than 1 yr assignment? N/A 4. Will this contractor report to you or another manager? HM or Principle Engineer - Top 3 skill sets required for this role: 1. Understanding of basic platform administration roles ACL's script includes business rules CMDB etc o 2. Know how to debug in the ServiceNow environment using out-of-box tools o 3. Javascript XML JSON - Nice to have skills or certifications: o 1. Knowledge of REST API's and how to debug them o 2. Performance analytics experience o 3. Certified System Administrator - Work Schedule: Remote Hybrid Onsite: o If hybrid: How many days onsite vs remote: Remote o If remote are you open to anywhere or must be local to certain United work location? Anywhere o What days will be in-office and remote i.e. Monday Tuesday etc.: None o What shift if applicable/Start Time: 830am - 5pm CST o Will this person have to travel Y/N? N o If so what is the of travel - Has additional fees been added to the JP under Flat Adjustments under the Spend Calculations in Fieldglass Y/N? N/A o Will they be reimbursed for travel? N/A - Contract to Hire? o If yes will the contractor convert at the end of assignment Y/N: ? - Interview Process - o How many rounds: 2 o Who will the 1st round/2nd round will be with i.e. 1st round HM 2nd round team members/lead: 1st round Principle Eng 2nd HM and another/2nd Principle Eng o Which rounds will be Video or Onsite i.e. 1st round Video /2nd round Onsite: Both video o Will the candidates need to provide portfolios or IT samples before interview or during interview? No o Do you have any series of questions that the suppliers can use to help with prescreening of candidates? If yes please send to me. No o What is the timeframe of feedback on candidates that you interview? Keep in mind feedback assists the suppliers with the sourcing of candidates. 2 days

Responsibilities - Configure and customize core ServiceNow applications ITSM CMDB Change Problem Incident etc.. - Collaborate with business analysts administrators and other stakeholders to translate requirements into technical solutions. - Build and maintain integrations between ServiceNow and external systems using REST SOAP or other methods. - Develop and maintain client scripts business rules UI policies and flow designer flows. - Participate in platform upgrades and ensure customizations are compatible with new versions. - Conduct unit and integration testing and support UAT activities. - Write and maintain clear technical documentation. - Identify areas for improvement in platform performance user experience and workflow efficiency. - Provide support and troubleshooting for application issues and user inquiries. - Help solution new ideas to improve existing and future business processes - Work to uphold best practice and the integrity of the ServiceNow platform Education Certification - B.S. in IT related field OR degree and equivalent work experience - ServiceNow Certifications - preferred ITSM ITAM CMDB SAM HAM FSM - ITIL Certification - preferred Experience - 2 years IT experience 1 years working on ServiceNow - Xanadu - preferred - Portal HR ITSM Customer Service Catalog MID Servers Discovery Probes Notify Integrations Scrum ATF automated-test framework Transform Maps JavaScript XML JSON REST SOAP