ServiceNow Developer

ServiceNow Developer

Duration: 3-6 Months Location: Chicago, IL (Hybrid - 3 days from office)

Key Responsibilities – ServiceNow Development

• Design, develop, configure, and customize ServiceNow applications including ITSM, Service Catalog, workflows, Flow Designer, business rules, client scripts, UI policies, and notifications
• Build and maintain custom scoped applications using the ServiceNow App Engine
• Develop and enhance Service Catalog items, request workflows, approvals, and fulfillment processes
• Perform unit testing, support UAT, and assist with production deployments
• Troubleshoot and resolve defects, performance issues, and configuration gaps
• Ensure adherence to ServiceNow best practices, coding standards, security, and governance
• Maintain technical documentation for configurations, integrations, and customizations
• Support platform upgrades, patching, and release impact analysis

Key Responsibilities – Azure Integration

• Design, develop, and support integrations between ServiceNow and Microsoft Azure using REST APIs, Webhooks, and IntegrationHub.
• Integrate Azure Monitor, Log Analytics, and Azure Alerts with ServiceNow ITOM / Event Management
• Configure MID Server-based secure connectivity where required
• Integrate Azure Active Directory (Entra ID) for user, group, and role-based access workflows
• Develop automation workflows for Azure resource lifecycle management (intake, provisioning, change, decommission)
• Support cloud governance workflows across Azure subscriptions, resource groups, RBAC, and policies
• Troubleshoot Azure integration failures and ensure secure authentication and authorization

Key Skills

ServiceNow: • JavaScript (client-side and server-side) • Business Rules, Script Includes, UI Policies, Client Scripts • Flow Designer and Workflow Editor • Service Catalog and Request Fulfillment • Custom scoped application development • ITSM processes (Incident, Change, Problem, Request)

Azure & Integration: • REST APIs, JSON, Webhooks • Azure Monitor, Alerts, Log Analytics • ServiceNow ITOM / Event Management • MID Server architecture • Azure AD (Entra ID), RBAC, subscription hierarchy

Preferred Certifications • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Application Developer (CAD) • Microsoft Azure Fundamentals (AZ-900)

Soft Skills

• Strong analytical and problem-solving skills • Ability to work across cloud, security, and operations teams • Clear communication and documentation skills • Ability to manage multiple priorities in enterprise environments