ServiceNow developer

ServiceNow Configuration Specialist

Perform hands-on configuration and customization of the ServiceNow platform to meet business requirements. ServiceNow modules in use include Incident Management, Change Management, Service Catalog, CMDB, Asset Management, ITOM, and more.

Write and document clean, efficient, and maintainable code using JavaScript, including server-side (Business Rules, Script Includes, Scheduled Jobs, UI Actions, Flow Designer) and client-side (Client Scripts, UI Policies, Catalog Client Scripts). Code reviews and quality control checks should be undertaken as part of every update set, project, and upgrade.

Design, develop, and maintain integrations using ServiceNow Workflow Data Fabric (IntegrationHub - Flow Designer actions, spokes, subflows), REST/SOAP APIs (both inbound Scripted REST APIs and outbound REST Messages), and middleware-based architectures. Apply integration patterns including ETL, e-bonding, and event-driven designs. Consider API transaction governance and entitlement consumption when designing and optimizing integrations.

Provide expertise for all technical issues related to development. Support the administration of multiple ServiceNow instances including access control, workflow automation, data management, integrations, and system maintenance and upgrade tasks.

Develop and maintain ServiceNow scoped applications with an understanding of application scope isolation, cross-scope access patterns, and the implications of custom table creation on platform licensing. Align development work with ServiceNow's Common Service Data Model (CSDM).

Collaborate with implementation partners, system admins, business users, and IT teams to gather requirements, understand process workflows, and translate them into efficient and scalable ServiceNow solutions.

Design and develop ServiceNow solutions including forms, workflows, scripts, business rules, UI policies, and integrations to meet business requirements and improve overall system performance.

Manage tool configurations to ensure reliable production. Conduct thorough testing of ServiceNow enhancements, updates, and patches to ensure system stability, functionality, and adherence to best practices. Familiarity with ServiceNow Automated Test Framework (ATF) for regression testing is a plus.

Proactively identify security considerations in business rules, integrations, and access control designs during the development process. Support platform security hardening activities including ACLs, security properties, data classification, and Health Scan remediation.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.