Business Development Representative - Enterprise West

locationsArizona, USAColorado, USAtime typeFull timeposted onPosted Yesterdayjob requisition idJR111234Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Position: Business Development Representative – Enterprise WestAs a Business Development Representative, you will play a critical role in driving pipeline growth across strategic Enterprise West accounts. This role is suited for an experienced BDR with a proven track record in outbound prospecting, account engagement, and pipeline creation within complex, enterprise environments.You will focus on new logo acquisition, customer expansion, cross-sell, and upsell opportunities across the Enterprise West territory. Partnering closely with Account Executives and cross-functional teams, you will execute targeted account-based strategies, engage senior stakeholders, and build a strong, qualified pipeline aligned with territory growth objectives.What You'll Do:Drive strategic outbound prospecting across Enterprise West accounts — including new logo prospecting and customer expansion through cross-sell and upsell — using multi-channel approaches (calls, email, LinkedIn, events, and campaigns)Conduct in-depth account and market research to identify high-value opportunities within both prospect and existing customer accountsIdentify, engage, and build relationships with senior decision-makers and influencersPartner closely with Account Executives to develop and execute account-based strategies and territory plans for both new logo and customer expansion playsLeverage existing customer intelligence to uncover expansion opportunities and support account growth strategiesQualify inbound and marketing-generated leads, converting them into high-quality sales opportunitiesClearly articulate the value of Genesys Cloud and CX solutions, aligned to customer challenges and business outcomesLeverage data, insights, and modern tools (e.g., AI, Sales Navigator) to optimize outreach and engagement strategiesConsistently generate qualified pipeline aligned with territory revenue targetsMaintain accurate pipeline management, activity tracking, and reporting in SalesforceMeet and exceed KPIs related to pipeline creation, meetings, and conversion ratesWhat You Bring:1–3+ years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environmentsProven experience as an experienced BDR, with strong outbound prospecting and pipeline generation resultsStrong understanding of the Enterprise West territoryDemonstrated ability to engage mid- to senior-level stakeholders in complex organizationsStrong business acumen, curiosity, and strategic thinkingExcellent communication, organization, and time-management skillsExperience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement toolsWhy Genesys:Join a global leader in Customer Experience (CX) and cloud technologyBe part of a high-performing Enterprise West team with strong market opportunityCompetitive compensation with performance-based incentivesClear career progression within a global sales organizationCollaborative, diverse, and inclusive team environmentAbout Genesys:Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may submit a request using the Create Request task in Workday. Here is a link to the guide: you have any questions, email View email address on click.appcast.io, and someone will assist you.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.$48,600.00 - $85,400.00Benefits:Medical, Dental, and Vision Insurance.Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsClick here to view a summary overview of our Benefits.If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at View email address on click.appcast.io can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr Genesys-