Administrative Support Specialist

Position: Administrative Support Professional Schedule: Part-time, 20 hours/week (8:00 AM – 12:00 PM) Location: Onsite (local candidates only) Pay Rate: $37 Role Summary: Join our Global Customer Success (GCS) ML SBX team as a high-ownership Administrative Support Professional. In this role, you will operate as a strategic partner to management, serving as the operational engine for the group. You will drive cross-functional follow-ups, manage complex documentation pipelines, and provide actionable, data-driven insights that fuel team performance. Responsibilities Stakeholder Coordination: Proactively follow up on global action items and cross-departmental dependencies to ensure timely project milestones and clear communication. Governance & Meeting Management: Lead the organization of team meetings, including complex scheduling across time zones, preparation of high-quality documents, and synthesis of actionable meeting minutes. Content & Marketing Support: Collect, draft, and edit GCS marketing materials and internal communications (such as newsletters) to showcase team achievements and maintain visibility. Data Analysis & Performance Tracking: Consolidate departmental data to identify operational trends. Maintain and update dashboards tracking KPIs and team performance. Prepare visualizations and summary papers for deeper root-cause analysis and decision-making. Team Facilitation: Organize and facilitate small events and specialized meetings to optimize information flow, bridge communication gaps, and support team morale. Other Projects: Tackle additional projects and requests as assigned by management. Hard/Technical Skills Data Visualization: Proficiency in Excel (Pivot Tables, VLOOKUPs, charting) and/or visualization tools like Tableau or PowerBI. Business Writing: Ability to professionally draft and edit newsletters, executive summaries, and team communications. Project Tracking: Experience with Smartsheet, Jira, Trello, or similar tools for monitoring global action items. Office 365 Mastery: Advanced skills in managing calendars and document version control with SharePoint and Teams. Soft Skills Analytical Curiosity: Proactive in identifying and investigating data trends; asks insightful questions beyond the numbers. Diplomatic Persistence: Assertively pursues updates from global stakeholders while maintaining strong professional relationships. Extreme Accountability: Demonstrates a "finisher" mentality—ensuring completion of tasks, sending meeting minutes, and closing out action items. Education & Experience Bachelor’s Degree (BA/BS) required Minimum 5+ years of experience in administrative, operations, or project support roles in a corporate environment Preference for candidates with substantial corporate experience over entry-level candidates to ensure operational maturity Benefits As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. EEO Statement Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. #J-18808-Ljbffr Kelly Services