Business Process Analyst

Public Trust:

Other

Requisition Type:

Regular

Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by delivering solutions that improve citizen services millions depends on. Job Description

PROGRAM ANALYST SENIOR Seize your opportunity to make a personal impact as a Business Process Analyst supporting state and local government information technology enterprise IT transitions and operations and maintenance (O&M) for Cyber Security Operations services. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

HOW THE BUSINESS PROCESS ANALYST WILL MAKE AN IMPACT · Collect technical and non-technical information by engaging effectively with diverse audiences. Accurately input, update, and maintain records in relevant systems. Generate reports (daily, weekly, monthly) tailored to specific organizational or client needs. Determine and monitor business metrics while providing actionable data insights. Deliver training sessions and create onboarding materials for systems and tools. Oversee Jira backlogs, collaborate with product owners, and prioritize development efforts. Compose user stories, acceptance criteria, test plans, and retrospectives for process improvement. Troubleshoot user-reported issues and communicate their resolution status promptly. Develop comprehensive user guides, quick reference materials, and procedural documentation. Facilitate document curation, collaborative content development, and efficient knowledge-sharing practices. Act as a point of contact for internal and external stakeholders to gather feedback and ensure alignment. Identify inefficiencies in workflows and propose process enhancements. Organize and manage meetings, including drafting agendas, capturing and distributing meeting notes, and tracking follow-ups. Administer project tools, dashboards, and document repositories to ensure seamless project execution. Assist in implementing and supporting the adoption of new tools, workflows, and initiatives. Required Skills and Abilities: A versatile team member who adapts quickly to shifting priorities and evolving business needs. · Proficient in analyzing and documenting current state processes and developing optimized future state workflows, identifying gaps, inefficiencies, and improvement opportunities. · Experienced in facilitating stakeholder workshops and interviews, and producing clear business requirements, user stories, use cases, and acceptance criteria with full traceability to testing and deliverables. · Able to translate business objectives into actionable specifications for technical teams and prepare concise summaries, decision documents, and status reports for leadership. · Supports organizational change by conducting impact assessments and contributing to readiness activities, training materials, and communication plans that drive successful process and technology adoption. · Skilled in developing and interpreting KPIs, dashboards, and process metrics to inform prioritization and validate performance improvements. · Demonstrates strong organizational skills with the ability to manage multiple concurrent workstreams, balancing analysis, documentation, testing support, and implementation activities. · Knowledgeable of audit, documentation, and compliance requirements within state/government environments, ensuring all processes and deliverables meet required standards. · Understanding of project management basics (Agile, Waterfall) · Critical thinking and problem solving WHAT YOU’LL NEED TO SUCCEED: BA/BS or equivalent work experience 5 years of experience Location: Hybrid, remote with onsite in Richmond, VA.

GDIT IS YOUR PLACE: Full-flex work week to own your priorities at work and at home 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays Work Requirements

Years of Experience

8 + years of related experience * may vary based on technical training, certification(s),

or

degree Certification Travel Required

10-25%