Lead Medical Support Assistant

Lead Medical Support AssistantThe Lead Medical Support Assistants (A-MSAs) assigned to VAMC Orlando, to include its Outpatient and Community Based Outpatient Clinics. Lead Medical Support Assistants are considered chief sources of patient care and patient flow information. The position typically has responsibility for the overall coordination of clinic cancellations, clinic schedules to include appointment scheduling and changes, arrangements for special studies, appointment check ins/check outs, consult tracking, verification of doctor's orders and treatment orders, completeness and accuracy of all actions/documentation, making transportation arrangements for patients, and relaying medical test results to appropriate professional medical staff for immediate action. The Lead MSA explains medical tests and exam instructions to be observed and test preparation procedures to the patient prior to appointment. S/he also: provides any related instructional sheets for special procedures and facilitates patient appointments; assures a medication list is provided to patient at each visit; relays any medication issues to the appropriate clinical staff; and shares other general information, initiating appropriate action as required. The Lead MSA initiates forms for authorization to perform surgery and other procedures, monitors the waiting areas for possible changes of patient conditions, and initiates appropriate measures in emergency situations. The Lead Medical Support Assistant monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. The Lead: assures coverage of all areas of responsibility; conducts ongoing reviews to ensure quality of work; ensures accurate and timely scheduling of appointments for unit led; provides guidance to staff members to include changes in policies and procedures; distributes and balances workload; creates and maintains employee work schedules; orients and provides on-the-job training for new and current employees; ensures all training requirements are met; organizes the work structure of his/her assigned areas; ensures compliance with the provisions of the AFGE master agreement as it relates to employee conditions of employment; and acts as liaison between MSA and staff in order to resolve day-to-day conflicts. The Lead MSA is responsible for the oversight of the routine to the most complex duties of the occupation in the unit led, with relative administrative independence, more than 25% of the time, and is called upon to mentor and teach less experienced staff and to assist them with questions they may have regarding the work of the occupation.Work Schedule: Monday through Friday, 8:00am - 4:30pmTelework: Not AvailableVirtual: This is not a virtual position.Functional Statement #: 80117FPermanent Change of Station (PCS): Not Authorized