Care Coordinator

Care Coordinator – Warren and Surrounding Counties

Founded in 1988 in Cincinnati, Ohio, CareStar, Inc. is a recognized leader in long-term care case management and population health. With a mission to Improve Communities by Improving Lives, we proudly serve individuals across Ohio through compassionate, high-quality care coordination. We are currently seeking Care Coordinator to join our OhioRISE program. This is a meaningful opportunity for professionals who are passionate about helping others live healthier, more independent lives. As a Care Coordinator, you'll work directly with individuals to assess their needs, develop personalized care plans, and connect them with essential services and supports. You'll be part of a mission-driven team that values your expertise, supports your growth, and empowers you to make a real difference in your community.

Key Responsibilities

• Adheres to the CareStar Rule in performance of job responsibilities.
• Understands and complies with CareStar Policies and Procedures.
• Maintains confidentiality as related to patient information. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense.
• Follows the Acceptable Use Policy while using any information systems owned or controlled by CareStar, Inc.
• Conducts face-to-face eligibility evaluations, including but not limited to, administration of Needs and Strengths Assessments; verification that the individual resides in a program approved environment; other eligibility criteria as described in program specific guidelines ensuring that such evaluations are completed in accordance with legal, program, contract and/or CareStar requirements. Develops, monitors, and updates individual's person-centered care plans to ensure the individual's needs, preferences, health, and welfare.
• Assists individuals with connections to needed resources, including services, medical, social, educational, and other resources, regardless of funding source.
• Identifies, reports, and addresses all incidents as defined in the program specific guidelines, following the process outlined by program specific guidelines.
• Documents all care coordination activities in a record to meet all requirements, including accuracy, timeliness, and content requirements using the process prescribed by the program specific guidelines.
• Coordinates and authorizes all program services.
• Provides services in a manner that supports and respects the individual's communication needs, including translation services, and/or assistance with communication devices.
• Identifies when an individual experiences a significant change (as defined by the process as stated in the program guidelines), and conducts an evaluation to determine if a change to the type, amount, or scope of services is warranted.

Minimum Qualifications

• Experience Requirements are as follows:
• High School Diploma - 3 years of experience required.
• Bachelors/Associates Degree - 2 years of experience required.
• Masters Degree or higher - 1 year of experience required.
• Must have experience working with youth, and their families, who meet a functional need for behavioral healthcare.
• Have knowledge of issues affecting individuals served and community-based interventions/resources for those individuals (e.g., Social Determinants of Health, etc.).
• Have effective interpersonal (oral and written) skills to interact professionally and ethically with all age groups from a diverse population, including differing intellectual, cultural, ethnic, psychosocial and socio-economic backgrounds.
• Have the ability to utilize critical thinking and independent judgment, along with multiple points of data/input to identify issues, develop solutions, and exercise judgment to meet requirements.
• Must be available to work within CareStar's business hours of 8am-5pm.
• Are familiar with suite of Microsoft Office programs.
• Possesses a valid driver's license and car insurance as required by State law.

Why Join CareStar?

• Remote flexibility with meaningful community engagement
• Competitive salary based on experience and education
• Comprehensive benefits: Medical, dental, vision, life insurance
• 401(k) with a generous company match
• Paid time off + 10 paid holidays
• Employee Stock Ownership Plan (ESOP) – become a part-owner in the company
• Supportive, mission-driven culture focused on improving lives