Director, Digital Operations & Service Enablement
$120.22k - $172.51kFull-time
Logicalis, Inc.
Summary This role is accountable for executing and scaling digital operations and service enablement capabilities across Managed Services. The Director, Digital Operations & Service Enablement drives the adoption of automation, observability, AI-enabled operations, and ITSM practices to improve service delivery efficiency, consistency, and customer experience. Working in close partnership with Managed Services Operations and Service Delivery/Customer Success leadership, this role ensures services are enabled for scale, operationally efficient, and supported by modern, data-driven capabilities. Essential Duties and Responsibilities Digital Operations Execution & Service Enablement
Salary Compensation Range: $120,218 - $172,513 + Bonus LogicalisUS Benefits Summary
- Leads execution of automation, observability, AI-enabled operations, and ITSM initiatives across Managed Services
- Drive adoption of platforms, tools, and standards to improve delivery consistency, scalability, and operational efficiency
- Partners with architects and operations leaders to ensure services are fully enabled with monitoring, automation, and operational readiness
- Develops and maintains service enablement standards, playbooks, and operational frameworks to support consistent delivery
- Leads development and adoption of observability capabilities, including monitoring, alerting, telemetry, and service visibility
- Ensures services are instrumented to generate actionable insights, enable proactive detection and earlier incident identification, and deliver operational transparency
- Drives an automation- and AI-first approach to reduce manual effort and improve operational scalability
- Identifies and implements AI-driven insights, predictive operations, and intelligent alerting within service delivery workflows
- Continuously improves signal quality, alert accuracy, and signal-to-noise ratio to enhance operational effectiveness
- Monitors service performance metrics and identify opportunities to improve efficiency, reliability, and responsiveness
- Drives continuous improvement initiatives focused on reducing operational complexity and improving service quality
- Leads root cause analysis efforts and implement sustainable corrective actions for recurring issues
- Partners with Service Delivery/Customer Success and Operations teams to ensure operational improvements translate into improved perceived value
- Drives adoption of new tools, AI capabilities, and operational processes across delivery teams
- Develops and executes communication, training, and rollout plans to ensure successful implementation
- Ensures changes are implemented with minimal disruption to ongoing operations
- Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
- Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
- Supports and conducts self in a manner consistent with customer service expectations.
- Bachelor's Degree in a related field.
- 8+ years of experience in:
- Managed Services or IT Services operations
- Digital operations, observability, ITSM, or service enablement
- Automation and operational improvement initiatives
- Demonstrated experience implementing or scaling observability, automation, and AI capabilities within service delivery environments
- Strong working knowledge of:
- ITIL/ITSM frameworks
- Monitoring/observability platforms (LogicMonitor a plus)
- Automation and orchestration tools
- Familiarity with:
- AI-driven operations (AIOps)
- Telemetry, logging, and performance monitoring frameworks
- Proficient use of all Microsoft Office applications.
- Working knowledge of emerging technologies, including artificial intelligence (AI) and automation tools, with the ability to apply them to improve operational efficiency and service outcomes.
- None required
- Strong execution focus with ability to operationalize strategy
- Data-driven decision-making and problem-solving skills
- Ability to influence cross-functional teams without direct authority
- Clear communicator with strong stakeholder alignment capabilities
- High accountability for delivering measurable improvements
- Increased adoption and maturity of observability capabilities across services
- Improved signal quality, alert accuracy, and reduction in monitoring noise
- Increased use of automation and AI-enabled operations across core workflows
- Reduction in manual effort and operational complexity
- Measurable improvements in service performance, responsiveness, and reliability
- Successful rollout and adoption of new tools, platforms, and processes
- Improved proactive detection and reduced incident impact through enhanced observability
- Accountable for driving measurable improvements in operational efficiency and contributing to reduced cost-to-serve and improved customer experience outcomes
Salary Compensation Range: $120,218 - $172,513 + Bonus LogicalisUS Benefits Summary
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Director, Digital Operations & Service Enablement in West Chester, Butler County, OH vacancy
- ...Airtron LLC is seeking a qualified leader to manage the service and customer service teams in Olde West Chester, Ohio. The ideal candidate should have over 10 years of HVAC experience and demonstrate strong leadership and communication skills. Responsibilities include...Suggested
Airtron Inc
West Chester, Butler County, OH1 day ago - ...Branch Operations Specialist Be the engine behind a high-performing branch At Belt Power, LLC, we keep the industry moving. We're a full-service distributor and fabricator specializing in conveyor system solutions for the manufacturing and material handling industry...SuggestedHourly payFor contractorsWork at officeLocal areaShift workNight shiftWeekend work
Belt Power, LLC
West Chester, Butler County, OH2 days ago - ...The seasonal Operations Technical Specialist supports the operational readiness of H&R Block’s seasonal tax office network. The role ensures... ...our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates...SuggestedPart timeWork experience placementSeasonal workWork at officeRelocationFlexible hours
H&R Block
West Chester, Butler County, OH8 hours ago - ...Company Overview Established in 1952, Marsden Services offers comprehensive facility services to clients nationwide. We provide clients... ...affect jobsite production and deadlines. • Attend weekly Operations Meeting to address job costs, % of completion for each project...SuggestedFull timeFor contractorsFor subcontractorLocal area
Feldkamp Enterprises
Hamilton, OH8 hours ago - ...Cin-Day Rd. is looking for a Restaurant Manager in Olde West Chester, Ohio. This role entails overseeing daily operations, ensuring adherence to financial controls, and managing staff. Ideal candidates will have at least one year of management experience in a high-volume...SuggestedRotating shift
Cin-Day Rd.
West Chester, Butler County, OH1 day ago $112k - $168k
Baxter in Olde West Chester, Ohio is seeking a qualified individual to provide supervision and leadership for a multi-site staff. The role involves overseeing training and performance, focusing on safety and customer satisfaction. The ideal candidate has a Bachelor’s Degree...- Genuine Parts Company in Hamilton, Ohio is seeking an MI Field Service Manager. The manager will plan, execute, and oversee field service operations, managing a team of 2-5 employees. A high school diploma or GED with at least ten years of relevant experience in field service...
$55k
A dynamic organization in West Chester, OH is looking for a Service Center Manager. The role requires overseeing operations and logistics to ensure timely product delivery while managing inventory levels. Ideal candidates should have at least five years of supervisory experience...Full time- ...instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective... ...and the appropriate hand-off to operational areas. Uses data analytics to...Minimum wageFull timeLocal areaFlexible hours
EssilorLuxottica SA
Mason, OH1 day ago $83.3k - $98k
...Facilities Manager in Olde West Chester, Ohio. The role involves leadership and management of facilities operations, ensuring the day-to-day effectiveness of building services while fostering positive tenant relationships. Candidates should have 5-7 years of experience in...- Distribution Operations Manager - Cincinnati Position Overview Shaw Industries Group, Inc.... ...company operates a Regional Distribution Service Center in Fairfield, OH, overseeing a team... .... Report facility performance to the Director of Regional Operations and identify opportunities...Hourly payAll shiftsShift workRotating shift
$116.8k - $160k
...Description Operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our facilities deliver tens of thousands of products to hundreds... ...support to Amazon’s Operations team, enabling our customers’ promises to be fulfilled...Casual workWorldwideFlexible hoursAmazon
Springdale, OH2 days ago$99.2k - $110k
The American Water Works Association, located in Fairfield, Ohio, is seeking a Public Utilities Superintendent to manage the operation of the city's water distribution and wastewater collection systems. This position requires strong leadership and compliance oversight to...- Fairfield Inn & Suites Cincinnati/West Chester is looking for an Operations Manager to supervise routine operational tasks and ensure... ...handle pressure effectively. Join us in providing exceptional service to our guests. #J-18808-Ljbffr Fairfield Inn & Suites Cincinnati...
$152k - $220k
...exercises, including both stealth and overt operations.The Director will shape an automation-first and... ...security program, leveraging AI-enabled operations, testing orchestration, attack... ...This role will ensure offensive security services evolve from point-in-time testing...Permanent employmentContract workRemote workRelocation packageGE Aerospace
West Chester, Butler County, OH4 days ago- H&R Block in Olde West Chester, Ohio, is seeking an Operations Technical Specialist who will support the operational readiness of seasonal tax offices. The role involves ensuring offices are equipped and functional, executing office setup activities, and providing technical...Seasonal workWork at office
- ...vehicle auction activities. This role involves using the AS400 system and Salesforce to process information and support auction operations on-site. Qualified candidates must have a high school diploma, effective communication skills, and the ability to remain focused...
$17 - $20 per hour
Job Description Employment Opportunity Butler County Educational Service Center June 24, 2026 POSITION ReCAST Program Coordinator STARTING DATE As soon as possible SALARY $17.00 - $20.00 per hour WORK YEAR Part‑Time, up to 28 hours per week DEADLINE Until Filled...Hourly payPart timeLocal areaImmediate start- Operations Lead / Strategic Accounts Manager Fairfield, OH M-F, 8AM - 5PM The Strategic Accounts Manager is fully accountable for the... ...timely, accurate, and quality delivery of customer goods and service. This role oversees employee relations at the site - including...Local area
- ...Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and... ...centers and innovative engineered solutions for OEMs, MROs and Operators worldwide. RH Aero Systems’ global headquarters are in Mason,...Contract workWorldwideNight shift
RH Aero Systems
Mason, OH1 day ago $86.36k - $101.6k
...better and smarter financial decisions and enabling the communities we support to grow and... ...available deposit and loan products and services. Recommend financial solutions based... ...employment eligibility verification system operated by the U.S. Citizenship and Immigration...Temporary workWork experience placementWork at officeLocal areaRemote workFlexible hours3 days per week$70k - $75k
A leading facility service provider is seeking an Account Manager in West Chester, OH, responsible for overseeing customer care for key accounts. The ideal candidate will manage daily operations, drive the company's growth strategy, and maintain high service quality standards...- ...specializing in packaging solutions is seeking a skilled Office Manager/Accounting Support to oversee daily office and accounting operations in West Chester, OH. The ideal candidate will have an associate degree and at least 2-3 years of experience in office management...Full timeWork at office
- EmployBridge in Fairfield, OH is seeking an Operations Lead/Strategic Accounts Manager to oversee staffing operations and ensure high levels... ...demonstrate a successful track record in increasing customer service levels, managing teams, and possess HR and data management...
$72k
...people, places and the planet. Join a winning team that enables you to build your best future! Our teams are... ...satisfaction and loyalty while working in conjunction with operations partners and position renewable service agreements as a foundation of managed account...For contractorsLocal areaRelocationJohnson Controls
West Chester, Butler County, OH3 days ago- ...plan, Company Match Responsibilities As an Operations Supervisor, you will plan, schedule,... ...error-free manner. Compile production and service records and measure conformance to... ...Reasonable accommodations may be made to enable individuals with disabilities to perform...Weekly payWork at officeShift work
Dayton Freight
West Chester, Butler County, OH1 day ago $86.36k - $101.6k
...better and smarter financial decisions and enabling the communities we support to grow and... ...available deposit and loan products and services. Recommend financial solutions based on... ...eligibility verification system operated by the U.S. Citizenship and Immigration...Temporary workWork experience placementWork at officeLocal areaRemote workFlexible hours3 days per week$56k
...fast-paced role that supports the daily operations and staff of the restaurant, including the... ...and resolving food quality/service issues with guest satisfaction 100% Assist... ...Reasonable accommodations may be made to enable individuals with disabilities to perform...Hourly payCasual workLocal areaFlexible hoursShift workWeekend workBob Evans
West Chester, Butler County, OH1 day ago- ...POSITION OVERVIEWAs a Restaurant Customer Service Manager, your primary responsibility is... ...lead the planning process for daily operations, to guarantee every shift is set up to deliver... ...may provide reasonable accommodation to enable individuals with disabilities to perform...Weekly payShift work
- ...ensuring the timely delivery of quality service within budgeted constraints.... ...for extended periods of time Digital dexterity and hand/eye coordination in operation of office equipment Light... ...Body motor skills sufficient to enable incumbent to move around the office...For contractorsWork at officeShift work
Kaleidoscope Innovation
Sharonville, OH3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director, Digital Operations & Service Enablement. Be the first to apply!
Related searches
- director of service operations West Chester, Butler County, OH
- landscape operations manager West Chester, Butler County, OH
- full time operations manager West Chester, Butler County, OH
- golf operations manager West Chester, Butler County, OH
- operations manager hedge fund West Chester, Butler County, OH
- dental operations manager West Chester, Butler County, OH
- business operations director West Chester, Butler County, OH
- director of operations - healthcare West Chester, Butler County, OH
- operations manager supervisor West Chester, Butler County, OH
- operations manager aviation West Chester, Butler County, OH