Assistant General Manager

Overview We are a lifestyle brand. We are on a mission to provide the world with simple, wholesome food and beverage items that fit today’s lifestyle, offering an intimate, yet fast and consistent experience to our customers. We take pride in what we do and offer an exciting opportunity to join a thriving brand in this industry. Responsibilities Lead by example, demonstrate positivity, and maintain clear communication with the entire team. Deliver outstanding customer service, address customer needs, and resolve issues or complaints with efficiency and professionalism. Motivate and guide team members to surpass customer expectations, promoting swift and friendly service in a clean and inviting environment. Collaborate with the General Manager to manage inventory, labor allocation, and operational procedures. Establish and maintain staffing plans that support anticipated volume fluctuations. Uphold strict adherence to all food safety regulations and sanitation standards, prioritizing the well-being of customers and staff. Support supervisory functions, including hiring decisions, promoting, demoting, terminating, performance appraisals, coaching, and development of associates. Organize, schedule, and supervise team member shifts to ensure smooth operations and efficient workflow. Direct staff on the floor to ensure smooth operations and address issues promptly. Monitor and manage the expo station to guarantee timely and accurate food delivery to customers. Requirements Minimum 1 year of proven experience in customer service in the hospitality and/or restaurant industry. 2+ years of proven managerial experience in the hospitality and/or restaurant industry. High School Diploma or GED required; 2 years of college preferred. Exceptional communication, organizational, and problem-solving skills. Local/municipal requirements, such as Food Handler certification, required. Must be able to frequently lift and move up to 50 pounds. Bilingual proficiency (English and Spanish) is a plus. Benefits Health & Wellness - Medical, Dental & Vision PTO Discounted Meals Growth Opportunities 401(k) Plan with Company Match We are an equal opportunity employer and are committed to creating a workplace where diversity is celebrated and everyone feels welcome, regardless of race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, disability, veteran status, or any other legally protected characteristic. #J-18808-Ljbffr