General Manager

Manages all functions of a Jimmy John’s restaurant to ensure customer service and high quality products are delivered to ensure restaurant profitability. Responsible for the successful execution of fast, accurate, sandwiches and world-class customer service while maintaining a clean, organized shift.

Duties and Responsibilities:

• Perform all duties of In-shoppers and drivers.
• Manages a staff of approximately 5 to 20 employees.
• Assigns, oversees and evaluates work. Recommends promotion, transfer, or termination of employees based on performance and restaurant efficiency.
• Assists in-shoppers in greeting customers, taking orders, using the cash register, assembling orders and checking for completeness and correctness.
• Ensure that every customer receives world-class customer service.
• Route deliveries and serve drivers to maximize delivery business and speed.
• Completes daily food preparation (opening procedures, meat and vegetable slicing, bread production).
• Executes systems and procedures with 100% integrity and completeness.
• Completes daily and weekly paperwork.
• Responsible for 100% of the cash drawers at all times during the shift.
• Receives and stores product.
• Audits previous shift's systems and procedures for 100% integrity and completeness.
• Manages marketing efforts for your location. This includes playing a key role in developing new marketing ideas, and determining the effectiveness of existing promotions
• Completes preventive maintenance and upkeep on store's equipment and supplies.
• Performs other related duties as required.

Special Requirements:

• Must be at least 21 years old
• 2 years of fast casual restaurant management experience
• Must be able to work a minimum of 45 hours per week
• Willing to work overtime, holidays, weekends as business dictates.
• Ability to establish priorities, work independently, and proceed with objectives with minimal supervision.
• Ability to handle and resolve customer threats and issues.
• Ability to handle and resolve employee issues
• Skills to use a personal computer and various software packages (Word/Excel).
• Ability to handle stress and high-volume operations
• Position requires bending, reaching, stooping, climbing, repetitive motions, cognitive skills, standing and moving about the unit the entire workday.
• Must be able to lift 50 pounds.
• MUST HAVE A CLEAN DRIVING RECORD. Must have a valid driver's license, reliable transportation, current automobile insurance and registration.
• Available to address emergencies or urgent issues as they arise.

Benefits

• Earn an opportunity to be promoted from within to an Area Manager position
• Excellent training programs
• Strong career and salary growth potential
• Paid training
• Ability to earn monthly bonuses
• Full-time employees are eligible for our company-sponsored Health, Vision, and Dental Insurance plan
• Full-time salaried General Managers earn paid vacation (10 days per calendar year).

Salaried General Managers may be required to work extra time based on business and staffing needs. Extra shifts worked equals extra pay.

Company Introduction

Welcome to Randy James Inc., a proud Jimmy John’s franchisee and the largest, fastest-growing operator in Missouri. With 22 locations today and expanding to 28 by 2027, we make awesome sandwiches for the masses—fresh, fast, and without the grease.
We take care of people.
Named Jimmy John’s Franchisee of the Year in 2026, we strive to be the employer of choice in our communities. You’ll find competitive pay, great work-life balance, and a supportive team that values growth and success.Join us and help serve the best sandwiches around.