Program Director

Job Description 

Job Title: Case Manager/Family Development Coach 

Location: Alianza Dominicana Cultural Center – Washington Heights 

FLSA Status: Full Time, Non-Exempt 

Classification: Please refer to EEO-1 Job Classification Guide (i.e. Executive, Professional, Administrative Support Worker, Service Worker, etc.

Department: Case Management Program/Contract: N/A 

Reports to: CM Site Supervisor

Supervisory Responsibilities: Yes No X

Summary:

The Case Management Department of Catholic Charities Community Services (CCCS) seeks to ensure that everyone in the community has what is necessary to live a dignified human life: shelter, food, clothing, access to services and other resources. We serve a wide population that includes immigrants, seniors, families facing financial crisis, and food insecurity. We use a strength’s based and client-centered approach in our work, always striving to help communities resolve crises, adapt and thrive.

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

Direct Client Services:

• Provides effective engagement, assessment, service planning and follow-up using a strengths based and trauma-informed approach. 

• Provides crisis intervention in emergencies and disasters around shelter, food, clothing, and other basic needs through the provision of financial assistance, food pantry, goods, advocacy, access to benefits and resources.

• Responds to disasters within the community or city as assigned and needed to provide case management support. 

• Develops a comprehensive understanding of the complex social service system and partners with clients to better navigate these networks.

• Designs and provides peer support groups in collaboration with community members.

Community Engagement:

• Provides services to the whole family including parents, children and grandparents and identifies and builds upon support systems and community networks.

• Conducts community outreach to build program capacity. 

• Develops knowledge about and maintains collaborative relationships with community agencies, other Catholic Charities Departments, Divisions, Affiliates and Archdiocesan entities.

Administrative:

• Enters information into Data Management System(s). 

• Meets program deliverables in a timely and efficient manner and works collaboratively with the funding partner (Department of Youth and Community Development—DYCD).

• Completes requests for financial assistance and gathers relevant supportive documentation in a timely, efficient, and thorough manner.

• Attends and participates in weekly supervision, monthly Department meetings, team meetings, community meetings, trainings, and other agency-related activities. 

• Assists at other sites as needed.

Position Type and Expected Hours of Work:

• This is a full-time position. Days and hours of work are generally 9:00 AM to 5 PM Monday - Friday. Additional hours may be required to meet program deadlines, or client needs. 

Working conditions and physical demands required:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Travel for field visits, outreach, staff meetings and/or escorting clients at least 20% of the time using reliable transportation, traversing streets, ascending/descending stairs, and exposed to outside weather conditions.

• Traverse neighborhoods that may require a high level of alertness and awareness of surroundings. 

• Work with clients who require consistent and comprehensive support, some under potentially stressful conditions. 

• Remain in a stationary position at a workstation and use a computer approximately 70% of the time. 

Requirements

Qualifications 

Education and/or experience required:

• Bachelor’s degree preferred or Associate’s degree required in human services with at least two years’ experience in the social services field.

• Bilingual Spanish/English required.

Skills, Licenses, and/or competencies required: 

• Excellent interpersonal skills: the ability to work well independently and as part of a team. 

• Knowledge of social service delivery systems and local resources. 

• Excellent organizational, time-management and communication skills.

• WIFI access and an ability to successfully navigate remote technology, if needed.

• Ability to utilize Microsoft Office Suite, Google Suite, and Data Management systems built on a Salesforce platform.