Manager, Key Account Sales, Retail & E-Commerce

Company Overview Brother is a leading provider of home and office equipment sewing and crafting products and industrial solutions. With a legacy spanning over 115 years our brand is renowned for producing award-winning printers sewing machines P-touch labelers and more. Brother International Corporation (BIC) was established in 1954 marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL) which was founded in 1908 in Nagoya Japan and operates in more than 30 countries worldwide. Brothers Americas presence includes subsidiaries in Canada Mexico Brazil Argentina Chile and Peru. Why Work at Brother Brother USA has consistently been recognized as a best place to work reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive collaborative customer-centric and socially responsible. We value work-life balance and flexibility and as a result have introduced policies such as our hybrid office schedule casual dress code and flexible Fridays which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning. Role Overview The Manager Key Account Sales Retail & E-Commerce manages sales for a predefined group of customers in the Business-to-Consumer Retail and E-Commerce channels. This role maintains relationships with buyers at assigned accounts drives sales through inventory and promo management and positions new products to drive net new revenue opportunities. This role focuses on the following product categories: printers multi-function devices standalone scanners labelers and their corollary consumables and accessories. This position manages a defined sales quota and predominantly focuses on selling to and engaging their customers. Additionally this role works closely with the product and channel marketing teams to promote consistent messaging and execute on division strategies. This role is expected to be on-site which includes in-person client visits and may require up to 60% travel. Duties & Responsibilities Account Management Selling & Customer Engagement Identify and achieve sales revenue goals for accounts while maintaining a high level of profitability based on predetermined budget plans Maintain high levels of customer service engagement and account management while keeping company interests and profitability in mind Engage with customers by phone and email but also via on-site presence such as through trade shows national/regional meetings Quarterly Business Reviews (QBRs) and more Advertising & Promotional Strategy Coordinate advertising plans promo schedules funding negotiations and all subsequent accounting of plans Plan product assortment develop plan-o-grams determine/support product transitions special offers stock levels web developments and more Special Projects & Initiatives Coordinate/support special projects for the Sales teams and customers as governed by the greatest needs at the time including but not limited to: Drive cross-functional collaboration toward placement of non-divisional SKUs; Manage inventory planning and communications for remanufactured machine stock Demand Planning & Forecasting Accurately forecast supplies hardware and refurbished hardware monthly based on seasonality market trends planned promotions & product availability Communicate and collaborate regularly with credit advertising supply chain logistics and others to identify and resolve issues that arise Administration & Reporting Complete monthly reports provide competitive updates and escalate issues to management Attend and actively participate in meetings with manager team division and others as scheduled Stay up to date on current market trends and business applications Experience & Qualifications Education: Bachelors Degree (or equivalent experience) in Business Marketing or related field preferred Experience: Minimum 7 years Experience: Managing sales accounts with an emphasis on driving sales results Building rapport in a customer/client-facing role Minimum 4 years Professional experience in a related industry or in learning new products/technology quickly - Preferred Software/Technical Skills Basic Understanding of the computer peripheral area (e.g. Printer/Fax/MFC products and solutions) - Preferred Basic Knowledge of inventory and Customer Relationship Management (CRM) tools (preferably Salesforce) - Preferred Other Skills/Knowledge/Abilities Demonstrated ability to increase sales and close on accounts Ability to plan and orchestrate events/projects through time management organization and follow-up Ability to collaborate and build strong relationships with internal stakeholders and external clients Ability to diagnose customer issues & problem-solve for solutions Communication skills (verbal/written/interpersonal) Ability to craft and deliver professional presentations to all levels of an organization Additional Details for This Role This role is a remote field-based role. A fixed office schedule is not an expectation of the position. #LI-Remote The defined sales territory for this role is Central or Eastern Regions. Travel is expected throughout the territory up to 60 % of the time or an average of 6-8 trips per quarter dependent on business need Base Salary The targeted base salary range for this position is$ 75000.00- $ 95000.00 per year. Base salary is determined by the education experience knowledge skills and abilities of the successful candidate as well as factors such as internal equity cost of labor in the hiring location and alignment with market data. Additional Compensation This position is eligible for a $ 22000.00 sales bonus in annual total at 100% of target with the opportunity to achieve above 100% dependent on individual performance and in alignment with company sales and bonus plans. This position is also eligible for a 6.86% bonus at 100% of target with the opportunity to achieve above 100% dependent on company performance and in alignment with company bonus plans. Bonus awards are discretionary and contingent upon individual performance as well as Brother achieving its corporate objectives in accordance with the applicable bonus plan in effect. This position is also eligible for an auto allowance paid monthly in the first pay period of each month. This auto allowance may be used in the employees sole discretion but is intended toward maintenance of the employees own vehicle theyll be using for business commuting. This is independent and in addition to the companys Travel & Entertainment policy which covers mileage reimbursement and additional business travel expenses. Our Benefits We offer a comprehensive benefits package with diverse plan options to meet your familys needs including health vision and dental insuranceall effective from day one of employment. Under our 401(k) retirement savings plan we match up to 100% of the first 4% of employee contributions with employer matches vesting immediately. Additionally we offer an educational assistance program that reimburses up to 100% of tuition lab fees textbooks and other related expenses for qualifying programs. Details are available at for 2026 and for 2027. Our Mission Vision & Culture Our mission is to live our at your side promise to simplify and enrich the lives of our customers employees and communities. We aim to be where people and technology meet providing products and solutions that enhance how people live work and create. We look to our strategic culture drivers - accountability authenticity boldness and excellence - to enable us to consistently deliver on our vision mission and shared values. These drivers help us shape a culture that empowers the business to succeed. About Where We Work Brothers corporate headquarters for the Americas is in Bridgewater NJ across from the Bridgewater Commons Mall. This location houses key corporate functions including HR legal finance IT and supply chain and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother addition to the distribution center operations team this facility hosts several other departments including our customer service group. Brother also has employees based in other locations such as Westminster CO where many of our marketing and product engineering team members from the mobile solutions division operate as well as our distribution centers in Richmond VA and Perris CA. Additionally our outside sales teams work remotely within their territories staying geographically close to the accounts they support to ensure they are always at your side for our customers. Equal Opportunity Employer (EOE) Statement Brother International Corporation (Brother) is an equal opportunity employer and makes employment decisions without regard to race color religion sex disability or any other characteristic protected by applicable local state or federal laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation please contact us at .
Account Management Selling & Customer Engagement Identify and achieve sales revenue goals for accounts while maintaining a high level of profitability based on predetermined budget plans Maintain high levels of customer service engagement and account management while keeping company interests and profitability in mind Engage with customers by phone and email but also via on-site presence such as through trade shows national/regional meetings Quarterly Business Reviews (QBRs) and more Advertising & Promotional Strategy Coordinate advertising plans promo schedules funding negotiations and all subsequent accounting of plans Plan product assortment develop plan-o-grams determine/support product transitions special offers stock levels web developments and more Special Projects & Initiatives Coordinate/support special projects for the Sales teams and customers as governed by the greatest needs at the time including but not limited to: Drive cross-functional collaboration toward placement of non-divisional SKUs; Manage inventory planning and communications for remanufactured machine stock Demand Planning & Forecasting Accurately forecast supplies hardware and refurbished hardware monthly based on seasonality market trends planned promotions & product availability Communicate and collaborate regularly with credit advertising supply chain logistics and others to identify and resolve issues that arise Administration & Reporting Complete monthly reports provide competitive updates and escalate issues to management Attend and actively participate in meetings with manager team division and others as scheduled Stay up to date on current market trends and business applications
Education: Bachelors Degree (or equivalent experience) in Business Marketing or related field preferred Experience: Minimum 7 years Experience: Managing sales accounts with an emphasis on driving sales results Building rapport in a customer/client-facing role Minimum 4 years Professional experience in a related industry or in learning new products/technology quickly - Preferred Software/Technical Skills Basic Understanding of the computer peripheral area (e.g. Printer/Fax/MFC products and solutions) - Preferred Basic Knowledge of inventory and Customer Relationship Management (CRM) tools (preferably Salesforce) - Preferred Other Skills/Knowledge/Abilities Demonstrated ability to increase sales and close on accounts Ability to plan and orchestrate events/projects through time management organization and follow-up Ability to collaborate and build strong relationships with internal stakeholders and external clients Ability to diagnose customer issues & problem-solve for solutions Communication skills (verbal/written/interpersonal) Ability to craft and deliver professional presentations to all levels of an organization

Required Experience:

Manager