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Optical Customer Care & Escalations Specialist

Luxottica Retail

EssilorLuxottica is seeking a Customer Care Specialist in Phoenix. The role focuses on resolving complex customer issues, coordinating with production and lab teams, and maintaining precise CRM records to ensure a smooth order flow. You will engage with cross-functional partners to improve service delivery and customer satisfaction. The ideal candidate has 3+ years in customer service, 2+ years in optical-related roles, and solid communication skills. #J-18808-Ljbffr Luxottica

Vacancy posted 2 days ago
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