Optical Customer Care & Escalations Specialist
Luxottica Retail
EssilorLuxottica is seeking a Customer Care Specialist in Phoenix. The role focuses on resolving complex customer issues, coordinating with production and lab teams, and maintaining precise CRM records to ensure a smooth order flow. You will engage with cross-functional partners to improve service delivery and customer satisfaction. The ideal candidate has 3+ years in customer service, 2+ years in optical-related roles, and solid communication skills. #J-18808-Ljbffr Luxottica
- EssilorLuxottica is seeking a Customer Care Specialist based near Phoenix to provide advanced customer service for issues requiring research and... ...accurate production flow. The role requires knowledge of optical products and lab processes, strong problem-solving skills,...Suggested
$20 per hour
Jacuzzi Group is seeking a Customer Care Specialist in Phoenix, Arizona. This role involves managing escalated customer concerns and ensuring customer satisfaction as the primary point of contact. The ideal candidate will have at least three years of customer service experience...SuggestedHourly pay- Kikoff, a profitable fintech powering financial security, is hiring a Tier 3 Customer Support Specialist in Phoenix. You will own the most complex escalations, working at the intersection of customer empathy and operational excellence, handling cases beyond Tier 1/2 and...Suggested
- ...Customer Care Specialist Brand: Essilor and Subsidiaries Location: Phoenix, AZ, US, 85040 Position... ...Hut, LensCrafters, and Target Optical, and leading e-commerce platforms. With... ...DUTIES AND RESPONSIBILITIES Customer Escalation Management Support the resolution of...SuggestedFull time
$60k - $80k
...Customer Support Escalations Specialist Phoenix, Arizona Kikoff: The Fintech Powering Financial Security at Scale Kikoff is a profitable, pre-IPO fintech company on a mission to empower everyone to achieve financial security. With record revenue growth in 2025 and...SuggestedLocal area- Kikoff is seeking a Tier 3 Customer Support Specialist to own the most complex escalations and drive operational excellence across support teams. This role focuses on resolving high-stakes cases, improving processes, and partnering with Operations to scale performance....
$22.85 - $28.15 per hour
...the right way. You'll see it in our commitment to our people, customers, and community. You'll feel it in the support you get on day one... ...going further is all about. Position Summary Delivers escalated support to customers while working closely with terminal operations...Hourly payWork at officeLocal area- ...Customer Care Specialist I The Customer Care Specialist I serves as a frontline contact for customers through multiple communication channels... ...and documenting issues, troubleshooting basic problems, escalating when needed, coordinating with other teams, and using...Work at officeVisa sponsorshipFlexible hoursWeekend workAfternoon shift
$20 per hour
...excellence to deliver the highest standard of customer satisfaction. Jacuzzi Bath Remodel is currently hiring a Customer Care Specialist Customer Care Specialist is a highly proactive individual who is responsible for escalated customers' concerns. Customer experience is...Hourly payCurrently hiringWork at officeLocal areaMonday to Friday$16.59 - $24.86 per hour
...Duties/Key Responsibilites Receive and respond to customer requests through various channels (e.g. phone,... ...standard technical and account-related issues. Escalate complex issues to appropriate internal teams or specialists. Document customer interactions, issues, and...Hourly payWork at officeWeekend workAfternoon shift$26 per hour
...solutions provider is seeking a Retail Support Specialist in Phoenix, Arizona. In this role, you will deliver hands-on support to AT&T customers in high-traffic retail environments.... ...skills and the ability to handle escalated situations are essential. This position...Hourly pay- Cox Automotive Inc. is seeking a Lead Customer Care Specialist to provide leadership and operational support for a team of Customer Care Specialists... ...point of contact for frontline agents, handling complex escalations and partnering with cross-functional teams to enhance...
- ...Sales Associate Target Optical Brand: Target Optical Location: Peoria, AZ, US, 85382 Store... ...we belong to and that's why we care for them. By listening and building relationships... ...exceed expectations by connecting with customers and building lasting relationships. Help...Minimum wagePart timeLocal area
- ...excellence. Key Responsibilities Perform fusion splicing and mechanical splicing on multimode fiberand single-mode fiber. Splice fiber optic cables into OPGW (Optical Ground Wire) systems on transmission lines and towers. Terminate all types of fiber connectors (LC, SC, ST...Contract workWork at officeLocal areaNight shift
- Quince is seeking a Senior Customer Experience Specialist to join our Customer Experience team. You’ll move beyond ticket resolution to become a category authority—owning complex escalations, identifying systemic improvements, and driving operational excellence. In this...
- Diamond West Construction LLC in Phoenix, AZ is seeking a QC Manager to oversee the quality control process for fiber optic installation projects. You will manage the plan creation through project close-out, ensuring compliance with contract requirements and the Diamond...Contract work
- ...Sales Associate Optical - Part Time As a Sales Associate, you'll play a key role in delivering... ...an exceptional experience for our customers while supporting store operations and sales... ...customers on eyewear and contact lens care Maintain accurate customer and patient...Part time
- Saia Inc. in Phoenix, AZ is seeking a Customer Support Specialist to deliver escalated support to customers while coordinating with terminal operations to resolve disputes and service concerns. You will handle inbound calls and emails, investigate issues, assist with billing...
- Ware Malcomb is seeking an IT Support Specialist II to assist end users in the Phoenix area... ...tickets, serving as a mid‑level escalation point for various technologies, and maintaining... ...help desk queue, providing excellent customer service, and collaborating with the IT...Work at officeLocal area
$70k
...Technical Support Specialist II The Technical Support Specialist... ...root cause, documentation, escalation, and closure of helpdesk support... ...all internal/external customers of St. Mary's Food Bank with... ...motherboards, memory, hard disks, optical drives, and peripherals such...Temporary workWork at officeRemote workFlexible hours$65k - $95k
...functional, stocked, and ready for employees, customers, and visitors.Own company purchasing,... ..., confidentiality, cost, and when to escalate.Comfortable working in person and supporting... ...missions, GEO satcom, deployable optical ground for defense, and data centers both...Permanent employmentFull timeWork at office- ...multimode and single-mode fiber, ensuring documentation and safety protocols are adhered to. A minimum of 3-5 years of experience in fiber optic technology and a relevant certification are required. The position offers a competitive salary, performance bonuses, and...
- ...and email, provide timely resolution, and handle multiple tasks effectively in a fast-paced environment. Professional demeanor and customer service experience are strongly desired. Availability for 24/7 rotational shifts is also necessary. #J-18808-Ljbffr Next Level...Shift work
- AEG Vision in Peoria, Arizona is seeking an Optical Consultant to support Optometrists with patient care and education, ensuring exceptional experiences. You will perform preliminary evaluations, document findings in the EHR, assist with referrals, and help manage daily...
- ...World, we are more than just an optical retailer, we are a fashion-forward... ...meets service and quality eye care. With 100+ locations nationwide, we bring customers the hottest eyewear trends, designer... ...Description The Optical Specialist is customer-facing role at the...Part timeWork experience placement
- ...Customer Solutions Specialist Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip... ...communicate with relevant departments to find solutions, escalate as appropriate, and ensure customers are satisfied with the...Full timeWork at officeMonday to Friday
$20 per hour
...Customer Portal Representative Join the best in the industry at Nex tech and embark on a rewarding career journey! For over 30 years... ...Identifies data discrepancies, inconsistencies, or errors and escalates issues for timely resolution Collaborates with Customer...Work experience placementWork at officeShift work$24.23 - $36.35 per hour
The Lead Customer Care Specialist provides leadership and operational support to a team of Customer Care Specialists, ensuring exceptional customer... ...point of contact for frontline agents, resolves complex escalations, and partners with cross-functional teams to enhance...Hourly pay- ...Place to Work and providing a culture of caring is core to how we drive Responsible... ...interactions accurately Identifies and escalates through appropriate channels for items requiring... ...and current technology ~1+ years of customer/client service experience, including...Work at officeImmediate startWork from homeFlexible hoursShift workDay shift
$18 per hour
...companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately... ...resolution Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area...Hourly payFull timeContract workRemote workWork from homeShift work
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