Optical Customer Care & Escalations Specialist
Luxottica Retail
EssilorLuxottica is seeking a Customer Care Specialist in Phoenix. The role focuses on resolving complex customer issues, coordinating with production and lab teams, and maintaining precise CRM records to ensure a smooth order flow. You will engage with cross-functional partners to improve service delivery and customer satisfaction. The ideal candidate has 3+ years in customer service, 2+ years in optical-related roles, and solid communication skills. #J-18808-Ljbffr Luxottica
- EssilorLuxottica is seeking a Customer Care Specialist based near Phoenix to provide advanced customer service for issues requiring research and... ...accurate production flow. The role requires knowledge of optical products and lab processes, strong problem-solving skills,...Suggested
$20 per hour
Jacuzzi Group is seeking a Customer Care Specialist in Phoenix, Arizona. This role involves managing escalated customer concerns and ensuring customer satisfaction as the primary point of contact. The ideal candidate will have at least three years of customer service experience...SuggestedHourly pay- ...of high-quality vision care products such as the... ...LensCrafters, and Target Optical, and leading e-... ...across major markets, our customers are offered a strong portfolio... .... The Customer Care Specialist provides advances... ...resolution of complex and escalated customer issues Review...SuggestedMinimum wageLocal area
- Lessen, Inc. is looking for a Customer Escalations Representative (CER) I to join its Account Operations team in Arizona. This role supports the Customer Service Organization by reviewing and resolving client escalations while ensuring exceptional service delivery. The...Suggested
$60k - $80k
...Customer Support Escalations Specialist Phoenix, Arizona Kikoff: The Fintech Powering Financial Security at Scale Kikoff is a profitable, pre-IPO fintech company on a mission to empower everyone to achieve financial security. With record revenue growth in 2025 and...SuggestedLocal area- ...World, we are more than just an optical retailer, we are a fashion-forward... ...meets service and quality eye care. With 100+ locations nationwide, we bring customers the hottest eyewear trends, designer... ...Description The Optical Specialist is customer-facing role at the...Part timeWork experience placement
$22.85 - $28.15 per hour
...the right way. You’ll see it in our commitment to our people, customers, and community. You’ll feel it in the support you get on day one... ...what going further is all about. Position Summary Delivers escalated support to customers while working closely with terminal operations...Hourly payWork at officeLocal area- The Customer Care Specialist provides advances customer service support for customer issues requiring additional research and coordination beyond frontline agents. Based in the optical production laboratory, this role works closely with Customer Serv Customer Care, Customer...
- Kikoff is seeking a Tier 3 Customer Support Specialist to own the most complex escalations and drive operational excellence across support teams. This role focuses on resolving high-stakes cases, improving processes, and partnering with Operations to scale performance....
- ...OUR ONGOING HIRING FOR CUSTOMER SERVICE... ...a Customer Engagement Specialist in our Dental Medicaid... ...members and their dental care needs. In this rewarding... ...determine proper issue escalation - joining forces with... ...cable broadband or fiber optic internet service provider...Hourly payWork at officeLocal areaRemote workHome officeMonday to FridayFlexible hoursShift work
$16.59 - $24.86 per hour
...Duties/Key Responsibilites Receive and respond to customer requests through various channels (e.g. phone,... ...standard technical and account-related issues. Escalate complex issues to appropriate internal teams or specialists. Document customer interactions, issues, and...Hourly payWork at officeWeekend workAfternoon shift$26 per hour
...solutions provider is seeking a Retail Support Specialist in Phoenix, Arizona. In this role, you will deliver hands-on support to AT&T customers in high-traffic retail environments.... ...skills and the ability to handle escalated situations are essential. This position...Hourly pay- ...part of National Vision, one of the largest optical retailers in the United States. With over... ...counting, each location aims to provide customers with the attention and expertise they... ...Educate customers on eyewear and contact lens care Maintain accurate customer and patient...
$20 - $23 per hour
...focus on delivering high-quality patient care while fostering a supportive and adaptable... ...fit and comfort Support day-to-day optical operations and maintain a positive patient... ...Optician Optical Sales Associate Eyewear Specialist Optical Technician Optical...Hourly payWork at officeLocal areaRelocationFlexible hours- ...Sales Associate Optical - Part Time As a Sales Associate, you'll play a key role in delivering... ...an exceptional experience for our customers while supporting store operations and sales... ...customers on eyewear and contact lens care Maintain accurate customer and patient...Part time
- Saia Inc. in Phoenix, AZ is seeking a Customer Support Specialist to deliver escalated support to customers while coordinating with terminal operations to resolve disputes and service concerns. You will handle inbound calls and emails, investigate issues, assist with billing...
- ...Customer Solutions Specialist Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip... ...communicate with relevant departments to find solutions, escalate as appropriate, and ensure customers are satisfied with the...Full timeWork at officeMonday to Friday
- ...and email, provide timely resolution, and handle multiple tasks effectively in a fast-paced environment. Professional demeanor and customer service experience are strongly desired. Availability for 24/7 rotational shifts is also necessary. #J-18808-Ljbffr Next Level...Shift work
- AEG Vision in Peoria, Arizona is seeking an Optical Consultant to support Optometrists with patient care and education, ensuring exceptional experiences. You will perform preliminary evaluations, document findings in the EHR, assist with referrals, and help manage daily...
- ...Place to Work and providing a culture of caring is core to how we drive Responsible... ...interactions accurately Identifies and escalates through appropriate channels for items requiring... ...Required Qualifications: 1+ years of customer/client service experience, including experience...Work at officeImmediate startWork from homeFlexible hoursShift workAfternoon shift
- ...Technical Customer Support Specialist The Technical Customer Support Specialist is responsible for delivering outstanding customer service and... ...to more complex software bugs and configuration problems, escalating to specialized teams when necessary. Take full ownership...Work experience placement
$20 per hour
.... Imagine making a real difference for customers by guiding them through Spectrum’s Community... ...sales and account updates Facilitate escalations and determine if field visits are... .... The actual compensation offered will carefully consider a wide range of factors, including...Work at officeLocal areaVisa sponsorship- ...that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of... ...Ability to use discretion. Problem Solving and ability to escalate matters when needed. Data analysis and interpretation skills...Work at office
- ...Customer Operations Specialist II As a Customer Operations Specialist II, you will be a member of a team that provides best in class customer service in the food service industry. You will actively engage with our customers to ensure their needs are met and that their...Work at officeFlexible hoursWeekend work
$23 per hour
...deliver the highest standard of customer satisfaction. Jacuzzi Bath... ...hiring a Customer Service Specialist Customer Service Specialist... ...who is responsible for escalated customers' concerns. Customer... ...outbound calls in the main customer care queue Partner with the...Hourly payCurrently hiringWork at officeLocal areaMonday to Friday$19 - $21 per hour
...Position Summary The Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and... ...troubleshooting and service support via phone, chat and email De-escalate situations involving dissatisfied customers, offering patient...Temporary workWork at officeLocal areaFlexible hours- ...At David's Bridal, we empower our customers and our employees to stay true to their dreams... ...1 out of 3 being sold by them and taking care of them with one of the highest customer... ...customer concerns with confidence. Know when to escalate and partner with leadership team....Hourly payPart timeWeekend workWeekday work
- Shamrock Foods - - Responsibilities: Respond to complex phone and case types; Resolve customer complaints and quality issues; Process order routing and shipment questions; Case management in Salesforce and CRM inquiries; Backup on order entry and management
$16 - $17 per hour
...Customer Support Specialist Phoenix, AZ In this role, you will provide high-touch operational support to customers and the sales organization,... ...trackers and reporting, monitor open and aging requests, and escalate issues when needed. You will also support SMB opportunity...Flexible hours$20 per hour
...and their shareholders and employees. If one of our clients customers need assistance with anything from address changes and banking... ...where your career begins. A role you will love As a Customer Care Specialist youll spend the first 5 weeks of your career learning to navigate...Bi-weekly payHourly payWork at officeImmediate startRemote workWork from homeMonday to Friday
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