Senior Escalations Specialist (Fintech Support)
Cerebras
Kikoff is seeking a Tier 3 Customer Support Specialist to own the most complex escalations and drive operational excellence across support teams. This role focuses on resolving high-stakes cases, improving processes, and partnering with Operations to scale performance. You will audit tickets, document resolution paths, and contribute to training and SOP improvements, ensuring clear, defensible notes and excellent customer outcomes. #J-18808-Ljbffr Cerebras
Vacancy posted 4 days ago
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