Front Desk Agent - APA

Job Description
Job Summary & Responsibilities

Position: Customer Service Professional - 5 Star Facility!

Compensation: - $19.00 per hour + Bonus (additional $4-$5 per hour) = Total hourly compensation = $23-$24 per hour!

Summary:

Our client is a highly specialized, elite company focused in the automotive industry, with an extraordinary emphasis on services. The client's main priority is to deliver luxury experience to their clients. The ideal candidate is a highly gifted, experienced and dedicated Customer Service Professional.

Provides 5 Star Guest Service to current and future guests, as well as, partners and their guests and employees.Develops business and retains and services clients in the specified geographic region.


Duties and Responsibilities:

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned.

• Ensures each and every guest entering the facility has an exceptional experience
• Answers incoming guest telephone calls in a courteous and professional manner
• Possesses and maintains thorough knowledge of the hospitality industry as assigned
• Negotiates agreements with guests
• Opens and closes contracts; ensuring all required client paperwork is complete and accurate
• Responds to and investigates guest inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner
• Assists all guests with inquiries and concerns in a professional and friendly manner both on the telephone and in person
• Understands and communicates information regarding the company products, services, and policies to new and existing clients
• Possesses and maintains thorough knowledge of our services and products.
• Perform pick-up and drop-off service for guests
• Assist in shuttle, delivery or logistics between locations.
• Researches guests prior to their arrival and offer service upgrade
• Use company wide programs, sales development, prospecting projects, guest events and reporting for group business development
• Achieve monthly, quarterly and annual revenue goals as outlined
• Maintain and organize work area
• Must be in proper uniform at all times when working
• Must be ready to work at the start of scheduled shift
• Follow lawful directions from supervisors
• Uphold the company non-disclosure and confidentiality policies and agreements
• Work evenings, weekends and holiday work hours as required
• Other duties as directed

Essential:

• Ability to and proven track record of management of guest services effectively and successfully
• Ability to work individually or within a team environment
• Ability to work a flexible schedule including weekends, evenings, and holidays
• Ability to maintain and project professional behaviors towards guests and associates
• Ability to work in varying environments, such as indoors and outdoors
• Must be a self-starter and proactive
• Excellent guest service skills
• Commitment to excellence and high standards
• Excellent written and verbal communication skills
• Good judgment with the ability to make timely and sound decisions
• Ability to accept instructions or directions and see through to completion
• Demonstrated ability to make successful presentations to individuals and/or groups
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

Requirements

Minimum Requirements:

• Ability to work individually or within a team environment
• High School Diploma or equivalent - College Degree Preferred
• Must be a self-starter and proactive
• Excellent customer service skills; commitment to excellence and high standards
• Excellent written and verbal communication skills
• Good judgment with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages
• Excellent problem resolution
• Strong interpersonal skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

Physical Requirements:

• Ability to stand, walk, bend and reach for up to 8 hours
• Ability to lift a minimum of 45 lbs without assistance
• Ability to work in weather and elements and with varying degrees
• Work between frequently alternating environments; inside and outside, sun light and office light
• Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above.

Benefits

Full-Time Employee Company Benefits
•Medical
•Dental Low and Vision paid 100% by employer
•$25,000.00 Basic Employee Life/AD&D Insurance for individual employees

Short- & Long-Term Disability Insurance (for those in states where it is not offered) for individual employees
•Employee Assistance Program
•Estate Planning Assistance: Will Prep, Living Trust, Healthcare Directives, Power of Attorney
•Identity Theft Assistance Services
•Travel Assistance through Mutual of Omaha
•COVID19 Resources (telehealth, mental health benefits and testing)
•Pharmacy Discount Programs through CVS & Good RX
•Health Support Programs for Maternity, Gym & Health Coaching, Natural Products & Services
•401(k) Retirement Program
•2 Weeks accrued Vacation with cash out program after 1st year
•Generous Sick and Safe accrued time off program
•Paid Holidays
•Paid Birthday off
•Cell Phone Pay of $40.00 a Month for hourly employees
•$1,000.00 Referral Bonus Program for hourly employees
•Employee Discounts for Auto Rentals (Friends & Family)
•Employee Wholesale Auto Purchase Program
•View email address on click.appcast.io Program Member Ship - thousands of discounts for just about everything! Food & Grocery, Fuel, Apparel Taxes, Travel, Electronics, Auto, Movie, and Entertainment (Theater, Theme Parks, Adventures)
•Commission Program
•Access to a full library of hundreds of online professional career training; from sales to software and nearly every-thing in between