ERS-Service Center Manager - Dallas

Job Description

Job Description

• Accountable for the sales, profitability, and quality of operations in the designated area.
  • Evaluate and authorize contracts in line with established Limits of Authority.
  • Collaborate with the Regional Director, Regional Sales Manager, and Marketing Services to drive new business initiatives.
  • Create an Area Profit Plan with input from the local committee and conduct regular reviews to ensure Service Center activities align with objectives.
  • Conduct regular management committee meetings to facilitate effective communication and assess business progress.
  • Assist staff in generating weekly invoices and monthly Status Reports.
  • Conduct reviews and audits of field operations.

• Oversee the general supervision, safety, and technical training of Field Engineers and Technicians.

  • Carry out employee performance evaluations and suggest appropriate salary adjustments.
  • Organize technical training for field staff and support their career advancement.
  • Assess and recommend field technical procedures and modifications.
  • Conduct interviews for potential job candidates.
  • Develop and evaluate proposals, as well as review reports from field engineers.

Supervisory Responsibilities

1+ Operations Supervisor and/or Supervising Engineer

Key Competencies

To excel in this role, candidates should exhibit the following competencies:

• Action Oriented – Thrives on hard work; is proactive and energetic about challenges; takes initiative with minimal planning; capitalizes on opportunities as they arise.
• Building Effective Teams – Cultivates strong morale and spirit within the team; celebrates successes; encourages open communication; allows team members to take ownership of their work; presents team achievements to senior management; believes that true success is a collective effort.
• Customer Focus – Committed to fulfilling the needs and expectations of both internal and external customers; gathers firsthand customer feedback to enhance products and services; communicates and acts with the customer’s perspective in mind.
• Drive for Results – Consistently surpasses goals; recognized as a top performer; highly results-oriented; persistently motivates self and others to achieve outcomes.
• Directing Others – Skilled at providing clear guidance; sets ambitious objectives; delegates tasks effectively; organizes work in a systematic manner; maintains open communication with team members regarding tasks and outcomes.
• Organizing – Capable of coordinating resources (people, funding, materials, support) to accomplish tasks; adept at managing multiple activities simultaneously to achieve goals; utilizes resources efficiently; organizes information and documentation effectively.

Education & Certifications: Please specify the minimum and preferred educational qualifications, including degrees, specializations, and certifications.

• A four-year degree or graduation from an Electrical Technical School or military equivalent is preferred, ideally a BSEE.

Requirements: Please outline all necessary experience for this position, noting any preferred qualifications.

• Relevant experience in the Industrial Service Sector.
• Strong communication, supervisory, organizational, and management skills are essential.
• Ability to communicate effectively, both verbally and in writing, with clients, colleagues, subordinates, and management.
• Proficient in computer skills, including editing, formatting, and utilizing templates in Microsoft Word, as well as conducting online research for standards/products/manufacturers and operating computer-controlled testing equipment.
• Willingness to travel overnight as needed to cover the field region and attend company meetings.
• Regularly required to sit, stand, walk, use hands and fingers, talk, and hear. Must be able to work at a computer, with specific vision abilities including close vision and the ability to adjust focus.
• A valid Driver’s License is required.

The ideal candidate will embody our organization's Core Principles & Behaviors to help achieve our Strategic Priorities.

OUR CORE PRINCIPLES: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

We provide the stability of a global leader in a growing sector along with the dynamic environment of a startup. Our organization designs, manufactures, and services mission-critical infrastructure technologies for essential applications in data centers, communication networks, and commercial and industrial settings. With $6.9 billion in sales and a robust customer base across nearly 70 countries, our transition to a standalone business allows us to deliver enhanced value to our clients and create new opportunities for our team members.

We are an Equal Opportunity/Affirmative Action employer. We are committed to providing equal opportunities for all regarding hiring, employment terms, mobility, training, compensation, and occupational health, without discrimination based on age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity/expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and require assistance accessing or using this website to apply for a position, please seek help through the appropriate channels.

Work Authorization

No calls or agencies, please. We will only employ individuals who are legally authorized to work in the United States. This position does not offer sponsorship. Candidates with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN, or those requiring sponsorship for work authorization now or in the future, are not eligible for hire.