Service Desk Technician I

Lendistry is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any other group protected by federal, state, or local law.

If you need assistance or accommodation due to a disability, you may contact us at View email address on click.appcast.io

Lendistry does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with Lendistry, a Master Services Agreement (MSA) must be executed and confirmed prior to submitting any information relating to a potential candidate. Without a signed MSA, Lendistry shall not be responsible to any individual or entity for any payment relating to any form of fee or compensation.

And, in the event that a resume or candidate is submitted by a recruiter, an employment agency, or a staffing firm without a fully executed MSA, Lendistry has the unrestricted right to pursue and hire any of those candidate(s) without any legal or financial responsibility to the recruiter, agency, and/or firm.


This position is based onsite at our Los Angeles, CA office. Candidates must be able to work in-office as part of the role's regular schedule.


A Day in the Life

The Service Desk Technician will be responsible for providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Some travel may be required.


Lendistry: Who We Are


We're proud to be the nation's largest minority-led, tech-savvy lender for small businesses and commercial real estate. As a certified Community Development Financial Institution (CDFI) and Community Development Entity (CDE), our mission is all about creating economic opportunities and fueling growth for small business owners and their communities. Join us as we pave the way with innovative financing and financial education!

What You'll Be Doing

• Manages ticket queues and ensures tickets are addressed and closed within the required SLA.
  
  
• Troubleshoots complex and escalated issues within the required SLA.
  
  
• Maintains relevant knowledge necessary to perform at peak levels.
  
  
• Ensures security protocols are followed and enforced.
  
  
• Develops and updates procedural documentation and knowledgebase articles in support of service desk and end users.
  
  
• Troubleshoots and resolves operational issues.
  
  
• Troubleshoots and repairs hardware and software issues.
  
  
• Maintains and understands Microsoft 365, Okta, and VMWare horizon view.
  
  
• Understands mobile device management.
  
  
• Perform other duties as assigned to support the efficient and effective operation of the department and that help to make Lendistry the best place to work!
  
  

Your Areas of Knowledge and Expertise

• Microsoft Certified Systems Engineer designation, preferred.
  
  
• 2+ years of IT support experience working in a helpdesk environment.
  
  
• Excellent oral communication skills.
  
  
• Proficiency with Windows 10 and MAC Operating systems with 2+ years of level 2-3 Desktop Support experience with Windows 7, Windows 10, MS Office, remote support applications
  
  
• Experience working with Apple and Android mobile devices.
  
  
• Ability to create users, groups and Manage user and group permissions within active directory.
  
  
• Dedicated to earning customer trust and satisfaction.
  
  
• Familiar with working from a service request system.
  
  
• Follow up with customers as needed to ensure any problems are resolved.
  
  
• Ability to diagnose and resolve basic computer technical issues.
  
  
• Strong analytical ability with active listening skills.
  
  
• Willingness to adapt to changing business needs and deadlines, including extended work hours.
  
  
• Exhibit a professional, business-like appearance and demeanor.
  
  

Compensation Range

The US base salary range for this full-time position is $29.04 - $32.45 an hour.

Our salary ranges are determined by role, level, and location.

The range displayed on each job posting reflects the minimum and maximum base salary for new hires for the position across all US locations. Within the range, individual pay is determined by multiple factors like job-related skills, experience, and state of residence. Your recruiter can share more about the specific salary range during the interview process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include any variable compensation elements.

Physical Requirement

This is a stationary position that requires frequent sitting (approximately 95%), repetitive wrist motions, grasping, speaking, listening, close vision, and the ability to adjust focus. It also may require occasional standing, lifting, carrying of 20lbs or less, walking, kneeling, bending/stooping, twisting, pulling/pushing, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position.

ACKNOWLEDGEMENT
B.S.D. Capital, Inc. dba Lendistry is an equal employment opportunity employer committed to providing its employees, applicants and other covered persons with equal opportunities without regard to race, color, age (40 or older), religious creed (including religious belief, practice or dress and grooming practices), national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender expression, gender identity, sexual orientation, military or veteran status (including past, current or prospective service), or any other characteristic protected under applicable federal, state or local law.