Sr. Operations Manager

Job ID: 10407412 | Amazon.com Services LLC The Sr. Operations Manager oversees all budgetary, people development, and operational objectives at the site. This role involves managing and leading a team of Operations and Area Managers, coaching and mentoring them to ensure performance objectives are met. The Sr. Operations Manager is also responsible for building and maintaining positive employee relations and developing leadership strength within the Fulfillment Center (FC). This position requires a strategic leader who can balance operational excellence with team development while driving results across all areas of the facility. Responsibilities Lead the development and implementation of quality improvement and process optimization initiatives, including Lean methodologies, to enhance operational efficiency within the functional area and enable the FC to consistently achieve and surpass business objectives. Be responsible for the overall performance of either Inbound or Outbound operations, including safety, quality, and customer experience. Set and clarify requirements and expectations for Operations and Area Managers, measure performance, provide feedback, and hold Managers accountable for their performance and the performance of their departments. Leverage Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area. Take proactive steps to ensure that best practices are shared across all departments, shifts, and across the network. Work closely with support staff (HR, Finance, Facilities, Safety, IT, and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in the area, and provide needed support and resources for other staff initiatives. Additional Job Elements Lift and move totes up to 49 pounds each. Perform regular bending, lifting, stretching and reaching both below the waist and above the head. Walk around the FC with great frequency; facilities are over a quarter mile in length. Stand and/or walk an average of 5 miles daily. Work in construction/distribution environments that may be noisy, unlit, unheated, or not air‑conditioned. Access all areas of the building (ascending and descending ladders, stairs, gangways safely and without limitation). Basic Qualifications Bachelor's degree or equivalent, or 2+ years of equivalent experience. Work flexible hours as business demands, including overnight, weekends, and holidays. 7+ years direct management experience, including a salaried workforce, in a manufacturing, production, or distribution environment. Prior experience with performance metrics, process improvement, and Lean techniques. Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions, and termination. Preferred Qualifications Ability to handle changing priorities and use good judgment in stressful situations. Interest in long‑term career development through assignments in multiple FCs across the nation. Experience with a contingent workforce during peak seasons. Bachelor’s degree in Engineering, Operations, or related field. MBA preferred. The base salary range for this position is $135,000 - $182,700 annually. The Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be based on experience, qualifications, and location. Benefits include health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans), Employee Assistance Program, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. #J-18808-Ljbffr