Employee Relations Manager

$80000 - $100000 per year | Montebello, CA | On-site | Permanent

Employee Relations Manager

A bit about us:

We are a tech-enabled last mile delivery provider that specializes in connecting ecommerce shippers to their customers through fast and reliable delivery services. We offer next-day and 2-day delivery options tailored for retailers, marketplaces, and direct-to-consumer brands, along with seamless integration for logistics providers and 3PLs.

Our focus is on technical innovation, our company ensures real-time tracking, SMS updates, and cost-effective solutions to enhance the delivery experience. Our services cover over 11,000 zip codes across the U.S. and Canada, reaching a population of 175 million customers.

Why join us?

• Competitive Compensation
• Growth role
• Full Benefits, including 401K
• Growing Tech-Focused Company
• PTO and Holiday Pay

Job Details

We are looking for an Employee Relations Manager who will be responsible for supporting and managing employee relations matters across the organization, including employee complaints, workplace investigations, performance concerns, corrective actions, disciplinary matters, and terminations.

This role serves as a key point of contact for employees and managers regarding workplace concerns and employee relations issues. The position works closely with HR and business leaders to ensure employee matters are handled fairly, consistently, confidentially, and in accordance with company policies and applicable employment laws.

The ideal candidate has strong employee relations and investigation experience, sound judgment, strong communication skills, and the ability to independently manage sensitive and complex employee issues in a fast-paced environment. Experience working in the logistics, transportation, warehousing, or last-mile delivery industry is preferred.

Responsibilities and Duties:

Employee Complaints & Conflict Resolution:

• Serve as a primary point of contact for employee complaints, workplace concerns, conflicts, and other employee relations matters.
• Conduct and manage workplace investigations by gathering relevant information, reviewing documentation, interviewing involved parties, and coordinating with HR and management as appropriate.
• Assess employee concerns objectively and support appropriate resolution based on company policies and established procedures.
• Assist in resolving workplace conflicts and employee relations issues in a timely and professional manner.

Employee Support & Relations Management:

• Provide employee relations guidance and support to employees and managers across departments and locations.
• Advise and partner with managers on employee concerns, workplace conduct, performance matters, corrective actions, disciplinary issues, and terminations.
• Conduct employee follow-ups and support engagement initiatives that promote a positive, respectful, and productive work environment.
• Support managers in addressing employee performance and workplace behavior issues consistently and appropriately.

HR Policy & Employment Compliance:

• Ensure consistent communication and application of company HR policies, procedures, and workplace standards.
• Provide guidance to employees and managers regarding attendance, conduct, workplace expectations, and other employee-related procedures. Support employment compliance, policy updates, and appropriate handling of confidential employee information in accordance with applicable requirements. Support employment compliance, policy updates, and appropriate handling of confidential employee information in accordance with applicable requirements.
• Partner with HR leadership to promote consistent employee relations practices across the organization.

Documentation & Case Management

• Maintain accurate and confidential employee relations case records, including investigation notes, employee communications, corrective action documentation, and follow-up actions.
• Manage and track open employee relations cases to ensure timely follow-up, resolution, and closure.
• Prepare employee relations case summaries, reports, and trend information as needed.
• Ensure employee relations documentation is complete, accurate, and maintained appropriately.

Education & Requirements:

• Bachelor’s degree in Human Resources, Business Administration, Psychology, Organizational Development, or a related field preferred.
• 4–6 years of HR experience, including at least 2–3 years of direct Employee Relations experience.
• Experience working in the logistics, transportation, warehousing, or last-mile delivery industry is preferred.
• Experience independently handling employee complaints, workplace investigations, corrective actions, performance management, disciplinary matters, and terminations.
• Working knowledge of Federal and State Employment Laws and HR best practices; knowledge of California Employment Law is strongly preferred.
• Strong organizational and case-management skills, with the ability to manage multiple employee relations cases simultaneously.
• Experience using HRIS or employee case-management systems preferred.
• Proficiency in Microsoft Office products, including Outlook, Word, Excel, and PowerPoint.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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