CRM Support Analyst

Description

As a CRM Support Analyst , you will work closely with Amergent's Portfolio clients to ensure the highest level of client satisfaction and service. The CRM Support Analyst will provide end user support in assisting with file generation and analysis to aid our client's fundraising efforts. You will serve as an ambassador for the company and for the Moore enterprise.

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest marketing, data and fundraising company in North America serving the purpose-driven industry with clients across education, association, political, and commercial sectors.

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This is a full-time, salaried position open to candidates in the US who are eligible to work without current or future sponsorship.

This position is a hybrid position for the Peabody, MA office.

The salary range for this role is $55,000-65000 , depending on skills and expertise.

Your Impact:

• Communicate regularly with clients, via meetings, phone calls, and e-mail.
• Assist in the execution of client fundraising campaigns, including data enhancement and audience segmentation.
• Provide Portfolio end-user support.
• Assist in designing reports.
• Maintain and enhance workflow documentation.
• Perform quality control and data integrity checks on all outputs.
• Manage workflow to meet deadlines.
• Assist in end-user training.
• Assist in software testing.

Your Profile:

• Bachelor's degree.
• Proficient in MS Office Suite.
• Possess exceptional written and oral communication skills.
• Highly accurate and organized.
• Work well in a team environment and is driven to meet clients' fundraising goals.
• Handle multiple complex projects in a deadline-driven environment.
• Available to commute to our Peabody, MA office at least 2 days/week.

How We'll Support You:

• Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
• Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
• To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
• Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.