Leasing Coordinator

Job Description

Job Description

The Foothill and De Anza team is looking for a motivated and detail-oriented Leasing Coordinator to oversee the day-to-day leasing operations while ensuring an outstanding residential experience for students. The residential community, located at 7954 McClellan Terrace Rd, Cupertino CA 95014, includes 94 apartments designed to house a minimum of 332 residents. Most apartments are two-bedroom, two-bathroom units with furnished bedrooms and shared living spaces. 

As part of the onsite team, this position works closely with the Director of Housing and Assistant Director of Housing and is responsible for supporting the day-to-day execution of leasing, resident communication, and administrative operations for the community. This role serves as a key point of contact for prospective and current residents, assists with applications and lease preparation, supports resident events and move-in coordination, and helps ensure a high-quality customer experience across the full resident lifecycle.

This position is ideal for someone who is organized, service-oriented, adaptable, and interested in growing within property management.

Responsibilities

Leasing and Sales Support

• Serve as a primary point of contact for prospective residents and families by monitoring the general housing email, answering phone calls, greeting visitors and campus partners, and providing front office coverage.
• Respond to leasing inquiries promptly and professionally, and route more complex matters to the Director and Assistant Director of Housing as needed.
• Schedule and conduct community tours in accordance with company standards.
• Support the application cycle, including follow-up with prospects, collection of required documentation, and waitlist administration.
• Assist with preparation of leases, housing agreements, addenda, and related leasing documents.
• Maintain accurate prospect, applicant, and occupancy records in property management systems.
• Support leasing outreach efforts, resident referral activity, and follow-up communications to help achieve occupancy goals.

Resident Services and Customer Experience

• Provide friendly and responsive service to current residents and assist with general questions, requests, and concerns.
• Help coordinate move-in, move-out, and unit transition communication to support a smooth resident experience.
• Support resident retention efforts through timely communication, follow-up, and service coordination.
• Assist with resident events, engagement programs, community communications, and customer experience initiatives.
• Help collect resident feedback through surveys, conversations, and other touchpoints and share trends with onsite leadership.
• Escalate complex student or family concerns appropriately and handle sensitive information with professionalism, empathy, discretion, and confidentiality.

Administrative and Operational Support

• Maintain organized leasing files, resident records, and required documentation.
• Assist with unit assignment tracking, move-in readiness checklists, and leasing reports.
• Help coordinate communication between residents and facilities staff regarding work orders and service updates.
• Support billing, charges, notices, and other administrative tasks in collaboration with onsite leadership and accounting support.
• Maintain working knowledge of community policies, housing agreements, amenities, unit types, and operational procedures.
• Assist with marketing materials, digital listing updates, and social media content that promotes community life and housing availability.
• Participate in training and comply with company policies, Fair Housing requirements, and other applicable procedures.

Team Support

• Collaborate with the Director and Assistant Director of Housing, and other onsite team members to maintain a positive, organized, and service-focused environment and other duties as assigned.
• Support the Assistant Director of Housing with daily workflow, follow-up tasks, and resident-facing priorities.

Qualifications

• Associate degree preferred; equivalent experience in leasing, housing, hospitality, customer service, or property management may be considered.
• 1–3 years of experience in customer service, leasing, housing, or administrative support preferred.
• Strong interpersonal, communication, and organizational skills.
• High attention to detail and ability to manage multiple priorities.
• Proficiency with Microsoft Office and property management or CRM software preferred. (Entrata experience is a plus!)
• Ability to work occasional evenings, weekends, and busy move-in or turnover periods as needed.
• Must be legally authorized to work in the United States.

Physical Requirements:

Ability to walk multiple flights of stairs and throughout the housing community.

Ability to lift up to 30 pounds.

Ability to conduct apartment inspections and respond to emergencies.

Compensation and Benefits:

Hourly rate of $30-$33, dependent on education and experience.

Medical, dental, and vision insurance.

Paid sick leave and holidays.

Professional development opportunities.

This is a full-time, in person, hourly position, expected to work 40 hours per week to receive benefits. Occasional scheduled evening or weekend support may be required for move-in, move-out, housing fairs, orientation, open houses, resident events, leasing deadlines, and periods of high-volume applicant communication.