Director of Operations

Essential Job FunctionsProvide strategic and operational leadership for DTC fulfillment operations.Own P&L performance including labor budgets and productivity targets.Establish and manage operational KPIs.Lead, mentor, and develop site leadership teams.Partner with Sales, Engineering, Transportation, and IT teams.Drive continuous improvement initiatives.Ensure compliance with safety, quality, and regulatory requirements.Oversee labor planning and peak season readiness.Optimize parcel shipping performance and costs.Serve as senior escalation point for client issues.Other duties as assignedOther Skills & AbilitiesStrong leadership and people management skills.Experience managing high-volume e-commerce operations.Knowledge of WMS, labor management, and reporting tools.Strong financial and analytical skills.Excellent written and verbal communication.Experience with parcel and last-mile operations preferred.Physical RequirementsTalking, hearing and using hands to operate a computer keyboard, mouse and other computer componentsSitting for extended periods of timeVision abilities required by this job include close vision and the ability to adjust focusOccasional travel (20–30%).Education & ExperienceBachelor's degree in Business, Supply Chain, Logistics, or related field preferred.10+ years of progressive operations leadership experience.5+ years of DTC or e-commerce fulfillment leadership preferred.3PL or contract logistics experience preferred.Certifications and LicensesProfessional certification may be required in some areas.Why Should You Work for Crane?At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.We offer:Quarterly Incentive Plan136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal UseExcellent Medical, Dental and Vision benefitsTuition Reimbursement for education related to your jobEmployee Referral BonusesEmployee Recognition and Rewards ProgramPaid Volunteer Time to support a cause that is close to your heart and contributes to our communitiesEmployee DiscountsWellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution ratesCome join the leader in logistics and take your career in the right direction.Disclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.We maintain a drug-free workplace and perform pre-employment substance abuse testing.This position requires the final candidate to successfully pass an E-Verify Check.Company benefits are contingent upon meeting eligibility requirements and plan condition.