Patient Experience Coordinator & Financial Officer

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

WE’RE HIRING: Patient Experience Coordinator & Financial Officer
???? HealthSource Chiropractic – Southwest Fort Worth

We are NOT looking for someone who wants to simply “work the front desk.”

We are looking for a DO-ER.
A get-it-done person.
The kind of person everyone counts on because they are dependable, organized, fast, positive, and thrive in a busy environment.

Our clinic is rapidly growing, and we are looking for someone who LOVES:
✔ Staying busy
✔ Knocking out to-do lists
✔ Keeping things organized
✔ Talking to people
✔ Hitting goals and metrics
✔ Taking ownership
✔ Being part of a winning team

This role is perfect for someone who:

• Is energetic, bubbly, and highly personable

• Loves helping people

• Is comfortable discussing finances and payment options

• Enjoys sales and goal-driven environments

• Is fast-paced BUT detail-oriented

• Takes tasks to 100% completion

• Thrives under pressure and enjoys a challenge

• Loves being the operator that keeps things moving

This role is a blend of:

• Front desk operations
• Patient experience
• Scheduling coordination
• Financial conversations
• Administrative support
• Sales/conversion
• Marketing/community outreach
• Team support 
• You will help keep the office flowing, organized, and operating at a high level while creating an incredible experience for our patients.
  Daily responsibilities may include:
  ✔ Greeting and checking patients in/out
  ✔ Answering phones with energy and professionalism
  ✔ Scheduling and managing appointments
  ✔ Responding to texts, emails, leads, and patient messages
  ✔ Helping new patients feel welcomed and confident
  ✔ Preparing financials, discussing care plans, pricing, and payment options
  ✔ Collecting payments and explaining charges, closing out charges and applying credits 
  ✔ Insurance verification and benefits review
  ✔ Submitting referrals and authorizations
  ✔ Assisting veterans with Community Care referrals and paperwork
  ✔ Helping maintain organization and follow-through throughout the office
  ✔ Coordinating communication between providers, rehab, and front desk
  ✔ Managing to-do lists and operational tasks
  ✔ Supporting marketing events and community outreach
  ✔ Participating in weekly team trainings and growth meetings
  ✔ Jumping in wherever needed to support the team and patient experience
• ✔ Additional Administrative Tasks

✨ Experience in chiropractic, dental, or medical offices is a PLUS
✨ Insurance verification experience is a plus but not required
✨ Sales/customer service experience is a HUGE PLUS
…but we are willing to train the right person with the right attitude and work ethic.

ABOUT OUR TEAM:
We work hard, play hard, and genuinely enjoy what we do. Our team feels more like family than coworkers. We are competitive, growth-focused, and passionate about helping people through chiropractic care.

???? We won New Clinic of the Year last year
???? We are experiencing rapid growth
???? We love metrics, goals, marketing events, and building something great together

We pour heavily into our team and expect the same level of commitment and energy in return.

SCHEDULE / EXPECTATIONS:
This role requires flexibility and reliability.

Current office coverage needs are:

• Monday: 7:15am–7:15pm

• Tuesday: 9:30am–7:30pm

• Thursday: 1:00pm–6:00pm

• Friday: 7:15am–5:15pm

• Saturday: 11:30am–5:30pm

Flexibility is REQUIRED as our clinic continues to grow and evolve.  This means schedule and needs may change for required hours.  We have some flexibility with those coverage hours, but need those hours covered most of the time. 

Our team also participates in:

• Marketing/community events

• Team cross-coverage

• Special projects

• Growth initiatives

This means we need someone who is willing to jump in and help wherever needed.

PAY:
???? Hourly + Commission 

We are looking for someone who wants more than “just a job.”
We’re building something special — and we want the right people building it with us.