Documentation Specialist

Documentation SpecialistPrecision matters. Ownership matters. Your work makes the differenceAre you highly organized, detail-driven, and passionate about doing work that truly matters? Do you thrive in a role where accuracy, communication, and follow-through directly impact people's lives?We're looking for a Documentation Specialist who thrives in a structured, high-accountability environment and understands the importance of accuracy, urgency, and compliance. In this role, you'll be responsible for ensuring critical documentation is complete, compliant, and processed efficiently while building strong, professional relationships with physician offices and internal partnersWhat You'll DoProactively contact physician offices to confirm receipt of required paperworkReview documentation for completeness and compliance with strict standardsFollow up persistently to ensure all required information is accurate and fully completedDeliver Exceptional Customer ExperienceOwn each interaction with professionalism and empathy through inbound and outbound callsBuild strong, trust-based relationships with physician offices and partnersEnsure every touchpoint reflects a high standard of service and responsivenessEducate & Influence External PartnersClearly communicate the urgency and importance of timely documentationGuide physician offices through requirements to reduce delays and errorsPartner with internal teams to support product awareness and opportunitiesEnsure Administrative ExcellenceReceive, process, and organize a high volume of sensitive documents and communicationsManage both electronic and paper files with a high level of accuracy and confidentialityAnalyze workflows and identify opportunities to improve efficiencyAdhere strictly to all company policies, especially when handling confidential informationWhat You BringWe're looking for someone who is meticulous, proactive, and thrives in a structured, fast-paced environment.Required QualificationsHigh school diploma or equivalent (associate degree preferred)3+ years of experience in a fast-paced, metrics-driven administrative, healthcare support, or customer service environmentDemonstrated experience managing documentation workflows requiring accuracy, compliance, and follow-throughWorking knowledge of Medicare/Medicaid processes and documentation standardsStrong verbal communication skills, with confidence interacting with external professional officesProven ability to manage multiple priorities while maintaining a high level of accuracyProficiency in Microsoft Office (Outlook, Excel, Word) with strong typing and data entry accuracyCandidates must currently possess unrestricted authorization to work in the United States. Work visa sponsorship is not available for this rolePreferred ExperienceExperience working with physician offices, medical documentation, or regulated environmentsFamiliarity with compliance-driven processes or audit requirementsExperience in roles requiring high-volume follow-up and documentation completionHow You'll SucceedFollow through relentlessly until tasks are fully completeAre highly organized and naturally structured in their approachAre comfortable holding others accountable while maintaining professionalismPrioritize accuracy over speed and know how to achieve bothTake initiative to solve problems instead of escalating prematurelyWork EnvironmentOffice-based role in a professional, low-noise settingCollaborative team focused on accuracy, service, and continuous improvementThe Company offers the following benefits for this position, subject to applicable eligibility requirementsMedical, Rx, Dental, Vision, Flexible Spending & Health Savings Accounts, EAP, Health Advocacy, Financial Planning, Parental Leave, Care.com, Group Life & AD&D, Voluntary Life Insurance, Short Term & Long Term Disability, 401(k) Plan with Company Match, PTO, Holiday's & Leaves, Accident Insurance, Critical Illness Insurance, Hospital Indemnity, Pet Insurance, Identity Theft Protection, Long Term Care + Life Insurance.You can find more on our Careers Website – Employee Benefit TransparencyWhy Join Us?At Bravida Medical (Bioderm/Argentum & WCR), we're committed to creating a workplace where people can grow, contribute, and succeed. You'll be part of a supportive team that values results, collaboration, and continuous improvement.At Bravida Medical, we are redefining what's possible in wound care and infection prevention, with a portfolio of transformative products and technologies that are clinically proven to deliver uncompromising freedom and protection.Our values are the essential principles that drive and motivate us, setting the stage for how we treat our clients and each other. Our four core values are Act with Compassion and Integrity, Own Your Impact, Feel the Urgency, and Be a Champion.Bravida Medical is a purpose-driven company, privately held and (PE) Private Equity backed by Mountaingate Capital. Headquartered in Geneva, IL with both US (FL & TN) and Saudi Arabia locations.Learn more about us at EMPLOYMENT OPPORTUNITYBravida Medical believes that all persons are entitled to equal employment opportunity. Bravida Medical does not discriminate against qualified employees or applicants because of the following actual or perceived characteristics: race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, physical or mental disability, genetic characteristic or information, AIDS or HIV status, order of protection status, marital status, military or veteran status, unfavorable discharge from military service, or any other status protected by federal, state, or local law. Equal employment opportunities will be extended to all persons in all aspect of the employer-employee relationship, including recruitment, hiring, participation in benefit programs, training, promotion, transfer, discipline, layoff, recall, and termination.All different, committed to caring. As a healthcare company we value the diversity of our employees as a genuine strength. Our organization brings together people from a wide range of cultural backgrounds – all with different skills, experiences and viewpoints to provide compassionate care for our customers. Diversity embodies all the differences that make us unique individuals. It is not limited to gender, race, religion, age, disability, sexual orientation, national origin or any other characteristic protected under law. We promote an inclusive work environment, guided by mutual respect, compassion and the spirit of trust and cooperation, to be a solution-oriented company with a commitment to caring. The diversity of our employees mirrors the diversity of our customers, suppliers and investors. It enables us to deliver innovative products and compassionate service. We believe that everyone at Bravida Medical can contribute to our joint success. Being all different, together we are stronger.