Renewal Account Manager

Job Description

Job Description

Renewal Specialist

Type Full Time

Location Plano, TX

Work Type Onsite

Position: Renewal Account Manager

Location: On-site — Plano, TX

Team: Sales

Reporting to: Chase Bryant, Manager, Account Management

Employment Type: Full Time

As a Renewal Account Manager, your primary mission is to help churches continue their partnership with Amazing Life by guiding them through the renewal process while identifying opportunities to expand the value they receive from our products and curriculum.

You'll manage a high-volume portfolio of existing church partners, primarily serving smaller churches. Success in this role comes from building relationships at scale—making consistent outbound calls, staying ahead of renewal timelines, and helping churches make confident renewal decisions. Some conversations will be straightforward renewals, while others will uncover opportunities to introduce additional products, upgraded packages, or expanded solutions that better support each church's ministry.

At Amazing Life, we believe our greatest investment is in our people. We are a personal development culture that is passionate about helping our team members grow both personally and professionally. Through coaching, feedback, mentorship, and hands-on learning, you'll have the opportunity to continually develop your skills while building a meaningful career. If you're hungry to learn, open to feedback, and excited to grow, you'll thrive here.

We'll also equip you with everything you need to succeed. You'll receive training on our integrated platform, APlay, which delivers immersive curriculum experiences through Orange content and the Amazing Kids library. Our tools help churches serve kids and families in ways that are seamless, engaging, and transformational.

If you have questions about the role, please feel free to reach out to the hiring manager at View email address on ziprecruiter.com directly.

• Own the renewal pipeline for a highvolume portfolio of existing church partners
• Proactively contact churches through calls, email, and other outreach well in advance of renewal dates
• Guide churches through the renewal process from initial outreach through payment and completion
• Successfully renew customer subscriptions while identifying opportunities for additional products, services, or upgraded packages
• Maintain a consistent cadence of outbound activity to ensure every church receives timely communication
• Deliver product walkthroughs and recommendations that align with each church's ministry goals
• Accurately prepare quotes, process renewals, and coordinate customer payments
• Maintain accurate CRM records, forecasts, and account activity
• Collaborate closely with Customer Success, Finance, and other internal teams to provide a seamless customer experience
• Share customer insights and feedback to help improve our products, messaging, and customer experience
• Meet or exceed monthly revenue and activity goals through disciplined pipeline management
What You Bring
• A coachable mindset, a desire to learn, and a passion for serving churches
• Excellent communication skills with the confidence to build relationships over the phone and through email
• Strong organization and followthrough—you manage multiple conversations and deadlines without letting details slip
• A proactive, highenergy work style with the ability to maintain consistent outbound activity
• Strong problemsolving skills and the ability to overcome customer objections with professionalism and care
• Either proficiency or aptitude to learn CRM tools and pipeline management systems (e.g., HubSpot, Salesforce)
Bonus If You Have
• 13 years of experience in sales, renewals, customer success, account management, or another customerfacing role
• Experience working with subscriptionbased or recurring revenue businesses
• Demonstrated success meeting sales or revenue goals
• Experience in inside sales or other highvolume customerfacing environments
• Strong consultative selling skills and the ability to recommend solutions based on customer needs
• Background in ministry, education, or nonprofit leadership
Who You Are
• Missionfirst — You're passionate about equipping the Church with worldclass tools.
• Customerfocused — You genuinely enjoy helping churches succeed and creating a great customer experience.
• Driven — You enjoy working toward goals and take pride in consistently delivering results.
• Persistent — You follow through, stay organized, and don't let opportunities fall through the cracks.
• Collaborative — You enjoy partnering with teammates to solve problems and serve churches well.
• Organized & proactive — You thrive managing a large portfolio of accounts in a fastpaced environment.
• Growthminded — You actively seek feedback, embrace coaching, and are committed to continually improving your craft.
Perks & Benefits
• Competitive base salary of $50,000 + target variable earnings of $10,000 (OTE: $60,000)
• Paid Time Off & holidays
• Ongoing coaching, mentorship, and professional development—we're committed to helping you grow personally and professionally
• Training on our products, customers, and sales process
• A chance to do meaningful work with eternal impact
• A team culture that is humble, hungry, and full of heart
Location Requirement

This role works alongside our Sales and Customer Success teams in our Plano, TX office. It's a great environment for learning from others, collaborating in real time, and serving churches together.