Front Desk Agent

Job Description

Job Description

Immediate opening: we are looking for a PM Front Desk Agent to join our team and provide exceptional customer service to our guests. The successful candidate will be responsible for greeting guests, answering phone calls, and responding to inquiries. The ideal candidate will have excellent communication skills, be organized and detail-oriented, and have the ability to multitask in a fast-paced environment. This is a trainable position. We are hiring for the PM shift, which is from 3 pm to 11 pm. You must be available all days of the week and holiday if needed.

Responsibilities:

• Greet and welcome guests in a friendly and professional manner.

• Provide information about the hotel, its services, and local attractions.

• Answering phone calls and responding to inquiries promptly.

• Process guest check-ins and check-outs.

• Handle cash, credit card, and room charge transactions accurately and efficiently.

• Maintain the cleanliness of all public areas.

• Additional side work is also required, maintaining public areas, testing the pool and spa, stocking the breakfast room for the following day, washing, drying, and folding linen if needed.