Enterprise Customer Success Manager (Salesforce Certified)

Enterprise Customer Success Manager (Salesforce Certified) Anywhere, USA About the Role Litify is looking for a Customer Success Manager to join our Enterprise team. This position will be remote, with occasional travel to client sites and our NYC headquarters. In this role, you will: Monitor and manage a portfolio of 12-16 client accounts to drive adoption, desired outcomes, and ultimately ensure retention and contract renewal Be an expert in both Litify and Salesforce in order to advise clients and assist with on-the-spot solutioning Lead goal setting sessions and assist implementation teams in preparing clients for a successful launch Partner with clients to provide best practices, lead creative problem solving, and recommend appropriate Litify, Salesforce and AppExchange solutions Monitor customer health to track adoption and customer satisfaction Identify at-risk accounts, and in coordination with your manager, develop and deliver on customer remediation plans Coordinate between clients and Litify internal and partner resources to drive adoption and create opportunities for expansion Identify opportunities for documenting success stories for our Marketing team Maintain high levels of customer engagement and satisfaction Measure success by continued expansion of Litify and Salesforce across your customers’ organization and workflow You have: Demonstrable technical aptitude with intermediate Admin level tasks (flows, custom reports, complex formulas), Salesforce Admin Certification a Plus Strong aptitude for new technologies, and the ability to quickly diagnose needs and identify solutions 4 years experience as a Customer Success Manager (ideally with a SaaS product) 7 years experience in direct customer-facing positions Excellent written, verbal, and oral communication with experience making presentations to key stakeholders Compensation The estimated base salary range for this role is $100,000-120,000. You will also be offered a bonus and benefits. Equal Employment Opportunity As set forth in Litify’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. #J-18808-Ljbffr Litify