Licensed Customer Service Representative (Insurance) - Lockport, IL
$23 - $25.5 per hourAAA - The Auto Club Group
Field Insurance Service Representative
The Auto Club Group is seeking a customer-focused Field Insurance Service Representative to support members with insurance policies, payments, renewals, and product inquiries. This role combines service, problem-solving, and sales support to help members protect what matters most while promoting ACG's insurance, membership, and financial products.
This is an on-site position in our Lockport, IL location. Schedule will consist of hours worked Monday - Friday between 7:30AM - 6:00PM along with rotational hours on Saturday.
Key Responsibilities
- Customer Service & Member Support
- Respond to customer insurance inquiries, explain product features and ACG service advantages, support sales processing, and resolve member/customer complaints with management support as needed.
- Participate in team service efforts and help deliver consistent, customer-focused support.
- Insurance Policy Servicing & Processing
- Service insurance policies and process applications, renewals, policy changes, endorsements, status or coverage changes, amendments, transfers, billing questions, and new business applications in accordance with state rules and corporate policies.
- Respond to insurance availability, eligibility, and coverage questions; prepare proposals; update electronic member information; maintain filing systems; and provide general agency support.
- Sales, Quotes & Referrals
- Provide insurance product quotes, apply underwriting and business rules and eligible discounts, complete sales, identify cross-sell opportunities, and promote insurance, membership, financial products, credit cards, Travel, and Life referrals.
- Refer customers to agents when appropriate.
- Payments, Renewals & Retention
- Process insurance and membership payments, including initial, installment, lapse, and reinstatement payments; conduct retention calls; and contact members/insureds regarding delinquent memberships, late premiums, reinstatements, and cancellations.
- Support outbound promotional and retention calling while promoting ACG products and services following established guidelines.
- Community & Office Support
- Assist with office events that generate insurance revenue, increase member product awareness, and support local community activities.
Required Qualifications
- High School Diploma or equivalent
- Current Property & Casualty Insurance license.
- Ability to qualify for, obtain, and maintain all required state licenses and appointments to sell and/or service Auto Club Group Membership products.
- Successful completion of Customer Service, Insurance, and Membership training within 6 months of hire.
Work Experience:
- Customer Service & Communication
- Provide a high level of customer-focused service.
- Respond to billing and coverage questions.
- Present complex information in a clear and concise manner.
- Insurance Servicing & Transactions
- Service insurance policies and process applications, renewals, and amendments.
- Process monetary transactions, including taking payments.
- Sales Support
- Promote the sale of insurance products and services using established guidelines.
Knowledge and Skills:
- Insurance Knowledge & Sales
- Analyze member/potential customer insurance needs and determine appropriate levels of coverage.
- Prepare appropriate rate quotations.
- Organize, plan, and promote the sale of ACG insurance and membership products and services.
- Understand insurance terminology, general insurance regulations, underwriting procedures, and sales regulatory and compliance guidelines.
- Systems, Records & Administration
- Use insurance and/or membership systems, such as PPS, POS, IMS, and IPM.
- Maintain accurate records.
- Proficiently use Microsoft Office products.
- Communication, Math & Customer Service
- Read, comprehend, and communicate clearly and concisely with coworkers and the public, including explaining instructions, rules, and procedures.
- Perform mathematical calculations to accurately complete monetary transactions.
- Exceed member expectations through professionalism, efficient and effective service, and proper maintenance of the workstation and office facility.
- Work Style & Training
- Work effectively in a team environment and independently with minimal supervision.
- Perform outbound service calls.
- Work under pressure in a high-volume, fast-paced customer service environment.
- Successfully complete appropriate training related to all Auto Club Group products and services.
Work Environment
Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events.
Compensation & Benefits Overview
ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).
Compensation:
Starting pay ranges from $23.00 to $25.50 per hour, based on experience.
Benefits:
At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.
Health & Wellness
- Medical plans with multiple coverage options, including HSA eligibility.
- Prescription drug coverage.
- Dental and vision benefits.
- Employee Assistance Program (confidential support services).
Financial Protection & Insurance
- Company-paid basic life insurance.
- Optional supplemental life insurance and dependent coverage.
- Short-term and long-term disability coverage.
- Critical illness, accident, and pet insurance options.
Retirement & Savings
- 401(k) plan to support long-term financial goals
- 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
- Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
- Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
- Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
Time Off & Leave
- Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.
- Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.
- Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
Paid Holidays:
Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules.
- Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.
- Paid leave programs, including parental, bereavement, jury duty, and military leave.
Career Growth & Education
- Tuition assistance (up to $5,250 annually; 80% covered by ACG).
- Professional certification support with 100% reimbursement for eligible programs.
- Opportunities for career development and advancement.
- ...their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. This... ...can make the commute to our Joliet, IL office. We seek an licensed energetic... ...responding to inquiries regarding insurance availability, eligibility, coverages...SuggestedFor contractorsWork at office
$40k - $60k
...Customer Service Representative - State Farm Agent Team Member As a Customer Service... ...growth of a successful insurance agency. Your attention to... ...candidates. Benefits: Licensing paid by agency Bonus... ...1 S Bell Rd., Homer Glen, IL 60491. I have been a State...SuggestedFor contractorsWork at office- Comparion Insurance Agency is seeking an Insurance Sales Associate to join our Orland Park, IL office. You will work alongside a Comparion... ...business sales and maintain customer retention through a consultative... ...goals. Training includes licensing support, with cost coverage...SuggestedWork at officeLocal area
$40k - $60k
...business operations and customers' success. You grow our... ...relevant products and services. Grow your career as... ...team. Benefits: Licensing paid by agency... ...inquiries. Process insurance claims and follow up with... ...Bell Rd., Homer Glen, IL 60491. I have been...SuggestedFor contractorsWork at office$40k - $60k
...business operations and customers' success. You grow our... ...relevant products and services. Grow your career as... ...team. Benefits Licensing paid by agency, bonus... ...your knowledge of our insurance products to recommend,... ...Bell Rd., Homer Glen, IL 60491. I have been...SuggestedFor contractorsWork at office- ...clients receive the highest level of service and care. Situated in the... ...local touch with a global reach. As an Insurance Customer Service Representative, you will be at the heart of our operations... ...in insurance, is advantageous. Licensing: Must be willing to obtain an...Local areaFlexible hoursAfternoon shift
- ...Description Benefits: ~ Licensing paid by agency ~401(k) ~... ...Flexible schedule ~ Health insurance ~ Opportunity for... ...working as a State Farm claims representative, bringing more than 40 years... ...ROLE DESCRIPTION: As a Customer Service Representative - State Farm...Work at officeFlexible hours
$69k
...Description Job Description Remote Insurance Sales Representative | Flexible Schedule | Commission-... ...-building skills Sales or customer service experience is helpful but not required... ...with a working camera Insurance license required or willingness to obtain one...Remote jobWork from homeFlexible hours$37.5k - $65k
...State Farm Customer Service/Sales Combination Role Join a winning insurance and financial services team. Apply... ...Farm Customer Service Representative responsible for taking... ...to gain an insurance license, to learn our products... ...is located in Lemont, IL. I have been a State...Base plus commissionFor contractorsWork at office- ...Insurance Account Position - State Farm Agent Team Member Full Time in Joliet - IL Benefits 401(k) matching Bonus based on performance Competitive... ...leads into long‑lasting customer relationships. As an... ...needs, and market products or services that maximize value. You may...Full timeFlexible hours
- ...Insurance Account Position - State Farm Agent Team Member Rigo Valle... ...turn leads into long-lasting customer relationships. As our... ...needs, and market products or services that maximize value. You may... ...dreams. We are located in Joliet, IL and help customers with their...For contractors
- ...our next great team member. This busy insurance and financial services office has a passion to make a... ...and realize their dreams. We help customers with their insurance and financial services... ...Our office is located in Lemont, IL. I have been a State Farm agent since...For contractorsWork at office
$40k - $60k
...Account Representative - State Farm Agent Team Member As... ...business operations and customers' success. You grow our... ...relevant products and services. Grow your career as... ...Provide information about insurance products and services.... ...Bell Rd., Homer Glen, IL 60491. I have been...For contractorsWork at office- ...Rigo Valle, a State Farm Agent in Joliet, IL, is seeking an Insurance Account Position Team Member for a full-time... ...oriented, and sales-minded, capable of managing customer insurance accounts and providing excellent customer service. Responsibilities include processing claims...Full time
$46.89k
...desired; knowledge of Will County and Land Use Department services and programs, County, township, and municipal... ...needed approximately two times per month.Valid Driver’s License and minimum automobile insurance as required by law.Familiarity with Zoning and subdivision...Temporary workWork at officeAfternoon shift- ...Bilingual Sales Representative - Spanish Howard Wright... ...Agency, located in Joliet, IL has an immediate... ...Sales Representative. Insurance experience is not required... ...Casualty insurance license. Must be able to make... ...every day Develop new service opportunities with...Base plus commissionFull timeFor contractorsWork at officeImmediate start
- ...IL - Cannabis Sales Consultant/Inventory (PT Opportunities)... ...Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on... ...for creating a world-class customer experience for all customers.... ...promote a positive, customer service-oriented, and compliant work environment...Work at officeLocal areaFlexible hoursNight shiftAfternoon shift
$40k - $60k
...the Miller/Kruel State Farm Insurance Agency you are vital to our daily... ...growth and retention through customer service support, and being an... ...have Illinois State Insurance License, or willing to get licensed before... ...is located in New Lenox, IL. If you want a career, not...For contractorsWork at officeRelocation packageFlexible hours- ...within 30 miles of Romeoville, IL MUST have either sales or... ...-ins, and field trips. Represent Scene75 as an ambassador in the... ...in event sales, hospitality, customer service, or a related field (or equivalent... .... Valid driver’s license required. Physical Requirements...Local area
- Jerry Lucente - State Farm Agent in Homer Glen, IL seeks a Telemarketer to promote insurance products, qualify leads, and support agency growth through outbound... ...a sales mindset to contribute to client growth and service excellence. The role emphasizes staying informed about...
- ...Description Benefits: ~401(k) ~401(k) matching ~ Dental insurance ~ Health insurance ~ Training & development ~... ...Description We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible...Work at office
- 100% Remote - Entry Level Customer Sales Representative Job Openings 100% Remote -... ...environment. Previous experience in insurance is not required. We... ...sales and customer service skills Are self-motivated... ...life and health insurance license if not currently licensed...Remote jobWork from homeFlexible hours
- ...Description Benefits: Health insurance Opportunity for... ...Be a Great Fit as a Customer Care Manager at... ...to providing excellent service that makes a positive impact... ...S Bell Rd, Homer Glen IL 60491 At Jerry Lucente... ...able to obtain applicable state insurance licenses....Work at office
$15 - $18 per hour
## Financial Services RepresentativeApplylocations... ...: Crest Hill, IL, United... ...Companies award, helps customers meet their financial... ...Services Representative to guide customers... ...A valid driver’s license & access to a dependable... ...vision, and life insurance are available to...Hourly payFull timeInterim roleWork at officeLocal areaShift workWeekend workAfternoon shift$50k - $76k
...are looking for an Insurance Sales Associate to... ...our Orland Park, IL office. This is not... ...sales and customer retention. Your ability... ...and retaining under-represented talent and our Employee... ...sales and service transactions. Identifies... ...includes a licensing training program in...Full timeWork at officeLocal areaImmediate start$18 - $25 per hour
...Rigo Valle - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual... ...realize their dreams. We are located in Joliet, IL and help customers with their insurance and financial...Hourly payFor contractorsWork at office$37k - $50k
...Michelle Kerfin - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual... ...office is located in 14051 S Bell Rd., Homer Glen, IL. I have been a State Farm agent since 2009....For contractorsWork at office- ...their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek... ...responding to inquiries regarding insurance availability, eligibility, coverages... ...preferred Property and Casualty license (must be able to obtain) Life and...Hourly payFor contractors
$47k - $52k
...Specialist Headquarters - Mokena, IL 60448 Overview Salary Range... ...period Category Billing & Insurance Description Position Summary... ...provide a high level of customer service to patients and families ensuring... ...effectively with insurance representatives and correct issues prior to...Daily paidFull timeWork at officeShift work- .../ Appointment Setter — Medicare Insurance Integrity Insurance and Financial Services is seeking a personable, motivated... ...someone who enjoys phone-based customer service, relationship-building,... ...connecting prospective clients with licensed insurance professionals who can...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Licensed Customer Service Representative (Insurance) - Lockport, IL. Be the first to apply!
- community service representative Lockport, IL
- client service representative Lockport, IL
- career services representative Lockport, IL
- bilingual customer service representative spanish english Lockport, IL
- customer experience agent Lockport, IL
- client solutions specialist Lockport, IL
- customer experience associate Lockport, IL
- client experience specialist Lockport, IL
- service person Lockport, IL
- benefit customer service representative Lockport, IL



