Concierge AL

JOB PURPOSE:

The Concierge serves as the first point of contact for residents, families, guests, and vendors, providing exceptional customer service and administrative support. This role is vital in fostering a welcoming, safe, and responsive environment that enhances the quality of life for residents in an assisted living community.

KEY RESPONSIBILITIES:

1. Greet residents, visitors, and staff warmly and professionally
2. Manage front desk operations including answering phones, responding to inquiries, and directing calls appropriately
3. Monitor visitor access and maintain security protocol
4. Assist residents with requests such as transportation scheduling, appointment reminders, and general information
5. Coordinate with other departments to ensure timely service delivery (e.g., maintenance, housekeeping, dining)
6. Maintain accurate logs and records (e.g., visitor sign-in, package deliveries, resident requests)
7. Support event coordination and community programming as needed
8. Respond to emergency situations calmly and in accordance with facility protocol
9. Uphold confidentiality and respect for resident privacy at all time

KNOWLEDGE, SKILLS, ABILITIES:

• Customer Focu
• Communication
• Teamwork
• Problem Solving
• Professionalism
• Adaptability

Qualifications:

MINIMUM EDUCATION REQUIRED:

High school diploma or equivalent required; associate degree preferred

MINIMUM EXPERIENCE REQUIRED:

Minimum 1 year of customer service or administrative experience, preferably in senior living, hospitality, or healthcare

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:

N/A ADDITIONAL QUALIFICATIONS: (Preferred qualifications)

• Excellent verbal and written communication skill
• Strong interpersonal skills and a compassionate demeanor
• Proficiency in Microsoft Office and basic office equipment
• Ability to multitask and remain composed under pressure
• Familiarity with HIPAA and elder care standards is a plu

Family Makes Us Stronger. Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference. We are eager to connect with you! Apply Now to get started at PruittHealth! As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status. For Florida Job Postings Only: For more information regarding Floridas Care Provider Background Screening Clearinghouse Education and Awareness, please visit PruittHealth