Dispatch Support Specialist

Dispatch Support Specialist

Clarion Home Services Group is seeking a Dispatch Support Specialist to manage the daily logistics of our field technicians. This role is central to our operations, ensuring that HVAC, plumbing, and electrical service calls are matched with the right technician based on priority and location. Please note: Although this position is fully remote, we are currently unable to hire candidates who reside in Massachusetts, California, Minnesota, New Jersey, New York, Oregon, Washington, or Puerto Rico.

Schedule: Standard daytime hours.

Availability: This is a full time position, with hours on Tuesday-Thursday 8am-5pm, Friday & Saturday 11am-8pm.

Why Work for Clarion Home Services Group?

• Growth Opportunities & Fantastic fun work culture
• Strong Benefits Package (start on the 1st of the month following hire date):
  • Medical (3 affordable medical plans to choose from), Dental and Vision Insurance
  • Company Paid Benefits: Short-Term and Long-Term Disability, Life Insurance
  • Employee Assistance Program (EAP)
  • Optional Benefits: Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical Insurance, Pet Insurance, and ID & Legal Shield
• 401k with Company Match!
• Professional and Personal Development, Including Continued Education Assistance
• Paid Time Off and 9 Paid Holidays
• Compensation: $19-$22/hr

What You'll Do:

• Coordinate and dispatch service calls based on urgency and technician specialty.
• Maintain constant communication with field technicians, service managers, and customers to provide status updates.
• Strategically plan the following day's schedule with field supervisors to ensure maximum efficiency.
• Facilitate communication between technicians and vendors for complex or multi-stage jobs.
• Resolve customer concerns promptly and provide backup support for incoming service calls.
• Utilize internal software (ServiceTitan) and Microsoft Office to track revenue goals and technician progress.

What You Bring:

• 1+ years of professional dispatching experience (preferably in home trades like HVAC, Plumbing, or Electrical).
• 2+ years of experience in a customer-facing role.
• Proficient in Microsoft Outlook, Word, and Excel. Experience with ServiceTitan is a significant plus.
• Strong verbal and written skills with the ability to manage high-demand peak seasons.
• High School Diploma or GED required.

Ready to Answer the Call? If you have a background in dispatching and a commitment to high-quality service, please submit your resume for review.