Scheduling & Dispatch Support Specialist | Making Outbound Calls & Handling Emergency Call

Scheduler Assistant

The Scheduler Assistant will join a dynamic team dedicated to ensuring adherence to regulatory requirements and efficiently managing customer workload. This temporary position will provide vital administrative support to the team. This is a hybrid role requiring 1 to 3 days on-site each week. The position is initially a six-month contract with the potential for extension based on performance and business needs.

Requirements:

• Ability to make outbound calls to customers and clearly communicate scheduling details.
• 2+ years of experience handling emergency calls.
• The ability to remain calm, clear, and concise while addressing urgent customer concerns and providing necessary instructions in high-pressure situations.
• Capability to stay composed and focused during emergencies, managing both personal stress and handling customer emotions effectively to provide reassurance and solutions.
• Ability to quickly assess emergency situations, determine the best course of action, and coordinate responses to resolve issues efficiently.

Responsibilities:

• Proficient in making outbound calls to customers and communicating scheduling details.
• Experienced in handling emergency calls, remaining calm, and providing clear instructions under pressure.
• Strong problem-solving skills, with the ability to quickly assess situations and coordinate effective resolutions.