Customer Service Representative III at SGS Consulting Pennsylvania

Customer Service Representative III job at SGS Consulting. Pennsylvania. Job Responsibilities: Process orders for products and services submitted by sales staff or customers Manage orders ranging from quick-ship items to complex, long-cycle orders Proactively follow up on order backlog to ensure accuracy and completeness Communicate order status updates and changes to relevant stakeholders in a timely manner Coordinate with internal departments regarding order status, shipping dates, pricing, product availability, and backorders Maintain virtual customer files, including sales contracts and supporting documentation Customer Billing Resolution Investigate and resolve customer billing disputes in coordination with the Accounts Receivable collections team Provide pricing and availability information Prepare formal quotations for standard and select specialty products and services Support pre- and post-order sales activities as needed Perform additional duties based on organizational needs Skills: Sales Support, Billing, Invoice, order processing, and Order status Education/Experience: 0-2+ years of experience with a college degree or equivalent work experience Proficiency in Microsoft Office applications Preferred experience with Salesforce CRM, AS400, and Select Configure Price Quote (SCPQ) tools #J-18808-Ljbffr Itlearn360